Role: Deputy Director of Internal IT
Salary: from £65,000 per annum negotiable depending on experience plus excellent benefits
Location: Hybrid - flexibility to work from home or at any of our main hubs (London, Bristol, Manchester and Harwell)
Jisc is the UK higher, further education and skills sectors’ not-for-profit organisation for digital services and solutions. We believe education and research improves lives, and technology improves education and research.
Our vision is for the UK to be a world leader in technology for education and research and our mission is to power and empower our members with the technology and data they need to succeed. We know that digital technology has the ability to transform the student experience. We have the experience, expertise and know-how to drive that transformation.
About the role:
This is a great opportunity to work within the Innovation and IT team in our Group CTO directorate.
Jisc is going through an unprecedented phase of investment in technology, so we are looking for a vibrant forward thinker who will take responsibility for improving operational efficiency, and who will have the vision to introduce changes and transform and develop this key business area. This is a new role that you can create and shape to make your own.
The team develop and maintain key strategic IT systems and service to support our customer facing and internal business requirements. The team are responsible for the key strategic platforms Jisc has selected to deliver a world class transformation and are pivotal to the success of the transformation and the on-going development and support of the business.
You will be responsible for the technical management, delivery and support of key IT systems including Salesforce CRM, MuleSoft, D365 finance systems support, ITSM Service Cloud, End User Technology transformation and accreditation and maintenance of CE+.
Overseeing the delivery of operational IT support, business critical server, network and cloud infrastructure for Jisc internal operations, the events system, Legacy CDF (Central Database Facility) and HESA platforms.
You will be highly involved in the implementation of security posture including CE, EUT and server estate as directed by the Jisc security team.
Some of your key responsibilities will include:
- Leading the IT management team providing strategic input and translating strategic direction for the business systems and EUT teams.
- Collaborating with key stakeholders across Jisc in Finance, Customer Experience, Sales and Marketing to influence and support key business initiatives and objectives
- Managing the key transformation program activities across the business systems teams ensure the programmes are adequately resourced from a systems and personnel perspective
- Management and development of a team working on various projects within the IT systems suite of cloud products and EUT providing guidance on best practice and design.
Key Skills and Experience:
- An experienced people manager, with the ability to lead large cross functional, multidisciplinary teams
- Experience of developing and implementing technology and business strategies
- Excellent knowledge of CRM systems ideally Salesforce CRM.
- Knowledge of ITIL processes for user support including excellent problem solving skills.
- Demonstrable experience of managing cloud-based development and production ments.
- Experience of guiding and advising team members in implementing cloud based business systems
Please refer to the job description for full details.
Don’t meet every single requirement?
We know that sometimes people can be put off applying for a job if they think they can’t tick every box but we realise the ‘perfect candidate’ doesn’t exist. So, if you can do most of what we’re looking for, go ahead and apply. You may be just the right candidate for this or other roles!
Why work at Jisc:
At Jisc, everyone plays a key role and gets the chance to feel part of it, that to us is the definition of a meaningful career. We want to create a culture of lifelong learning. You can look forward to a rewarding job with opportunities to develop and make a real difference to the education and research sectors.
We celebrate diversity, embrace our differences and know that this is critical for our success. We work hard to make sure we’re inclusive and we are committed to furthering our culture of inclusion. So, if you are great at what you do and share our values, we want to hear from you.
At Jisc we believe a balance between your personal and professional life is essential to your happiness and fulfilment. We work flexibly at Jisc and focus on outputs rather than presenteeism and are open to a whole range of ways of working. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life.
We offer hybrid working and although the majority of our staff work from home, getting face to face is something we value and find time for when we can. If you prefer an office ment all our hubs are open and offer a great space to work.
Our benefits are great too. We offer:
- Flexible work pattern, which can adapt to suit your schedules and personal commitments
- 28 days annual leave (plus bank holidays) and an additional three closure days over Christmas
- A generous pension scheme with above average employer contributions
- A range of leave options, including parental leave, volunteer leave and even career breaks.
- A generous budget to attend conferences and in-person training
- Allocated allowance of up to £250 to equip your home office
- A company culture which supports and promotes personal learning and development, including access to thousands of courses on LinkedIn Learning
- Mental health first aid trained staff and supportive ment, plus your own Wellbeing allowance to spend on wellbeing for you
- Financial well-being support
- Discounts on big-name high-street stores
- Cycle to work scheme
- Employee recognition awards and travel loans
Equality, diversity and inclusion
At Jisc, we strive to be best in practice and are working hard to achieve progressive change. ‘Always inclusive’ is one of our six guiding principles - a principle which actively encourages acceptance of differences within individuals.
We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, neurodivergence, trans status, veteran status or gender identity.
Please do let us know what reasonable adjustments you need made to the application or selection process so you can do your best. We will be happy to help you.
Just so you know, we review CVs as soon as we can and aim to provide an update on your application within 4 weeks of receiving it. However, you may hear from us a lot sooner, so please keep an eye out for our emails or calls!
We advertised this role on 01/06/2023.