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This is an exciting new role for a customer focused individual with excellent organisation skills and an expert knowledge of complex systems and student recruitment to manage a professional, reactive, expert multichannel Enquiry Team in the External Relations Department.

You will develop and implement the Enquiry Team Strategy to deliver high quality engagement with prospective students, influencers and other key stakeholders through inbound and outbound activity. You will work with the Associate Director - Recruitment to develop and deliver an annual plan of student engagement that aligns with wider recruitment strategy to support student recruitment and conversion.

In addition, you will work with senior stakeholders in the University to lead on plans and implement a fit for purpose Clearing operation function that meets the requirements of the University recruitment ambitions.

You will be required to work with stakeholders from across the institution to provide?£?expertise and identify system requirements, process improvements and training within the university CRM system. The successful candidate will be responsible for the data integrity within the system and highlight the functionality required to maximise student recruitment and conversion activities across both home and international markets. They will support the central CRM and IT project Management team to create functionally rich CRM solutions which are capable of meeting the needs of the External Relations Department.?£??£?

A customer service ethos which matches the University’s values and behaviours is essential; outstanding leadership and management, communication, persuasion and influencing skills are a must, as is a passion for continuous improvement and a determination for excellence.

For the full job description and application portal, please visit our careers page and apply today:

https://www.derby.ac.uk/jobs/current-vacancies/enquiries-clearing-operations-manager/

Please apply for this job via our website: https://www.walsallcollege.ac.uk/jobs/

We are currently looking for an experienced administrator to join our Management Information Services department; providing outstanding, flexible and proactive data processing and administrative support.

This role is ideal for someone who has an excellent understanding of data compliance standards in line with funding agency rules as well as knowledge of the Student Loans (FE & HE) and Student Bursaries.

Demonstrable experience of handling data and information, we are looking for someone who has a strong attention to detail alongside excellent and accurate data input skills.

5 GCSE's Grade A* - C (Grades 9 – 4), including Level 2 Maths and English (or equivalent / demonstrable skills at that level) are needed to be successful in this role, alongside a relevant level 3 qualification such as Business Administration.

For full specification requirements please refer to the job description located on; https://www.walsallcollege.ac.uk/jobs/

For full specification requirements please refer to the job description.

In return, we offer;

• Competitive salaries.
• Up to 29 days annual leave, plus additional generous additional closure days and bank holidays.
• Enrolment into the West Midlands Pension Fund with generous employer contributions.
• Outstanding staff training and team building programme.
• ZEST is the College’s Health & Wellbeing initiative for our staff.
• Staff incentive schemes including Cycle to Work scheme and ‘Best of Walsall’ discounts.
• Simply Health care scheme.
• Employee Assistance Programme.
• Reward and recognition scheme.
• State of the art campuses with the latest industry facilities, including our Graduate Salon of Hair and Beauty and on site Little Professors’ Nursery.
• Access to ‘The Hub’ offering a Gym, Spa & Sports Clinic and The Littleton Restaurant.

We are passionate about promoting equality of opportunity and creating a working ment where diversity is recognised and celebrated and everyone has the chance to reach their full potential. Our ment is diverse in character and student population. We particularly welcome applications from candidates from Black Minority Ethnic origin and those with a disability.

Walsall College is committed to safeguarding our children and young people/vulnerable adults. We uphold fundamental British Values and expect all our employees to do the same. All appointments are subject to safer recruitment checks, including previous employment checks, online searches and an Enhanced DBS Check.

Only completed applications will be considered for this role. All applicants will need to complete an application form via our College Website: https://www.walsallcollege.ac.uk/jobs/