Customer Service Officer - Homeless Helpline

£12.00 - £13.00 per hour
City of London

Job description

Are you looking for a rewarding role within the charity sector? Then we may just have the right opportunity for you! A leading homelessness charity has contacted Morgan Hunt to recruit a Customer Service Officer for their rough sleeper helpline in Central London. You will be assisting the team with connecting people sleeping rough with the relevant services to support them.

The perfect candidate would have:

  • Excellent customer service skills with the ability to communicate well over the phone
  • Previous experience working with the homeless OR exposure to the social care sector
  • The ability to maintain and build a positive rapport with the Local Authorities and Outreach services
  • An enhanced DBS certificate which has been issued within the last year or is on the update service

Your responsibilities will include:

  • Providing a high-quality telephone service and making sure both yourself and your team are portrayed in a professional manner
  • Offering support to fellow volunteers who are on shift that may require your assistance. This includes holding one to one supervisions and looking after their health and safety whilst at work
  • Take calls and be able to identify appropriate rough sleeper referrals gathering all the relevant information needed for either Local Authorities or Outreach teams to act upon
  • Acknowledging where web and call referrals relate to those at risk of rough sleeping and recognising where these calls need to be escalated to higher authorities.

If this position has captured your interest, please don't hesitate to get in touch with us!

Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.


Ben Matthews
Business Manager
Housing Recruitment Team / Social Care Recruitment Team
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