2nd Line Support Engineer

Job description

Morgan Hunt is working with a reputable public sector organisation to recruit a 2nd Line Support Engineer on a contractual basis. This position can be worked through a hybrid model and will be based in Birmingham.

You will be an experience IT support Specialist. The ideal candidate will be well-versed in supporting medium-sized organisations, bringing in-depth expertise across a range of platforms and tools, from Microsoft Endpoint Manager (InTune) to Office 365 Administration. This role will be key in supporting the organisation through a period of transition to an outsourced provider as well as key to the growth of the organisation.

The role:

• Provide top-tier IT support tailored to the needs of medium-sized organisations.
• Troubleshoot and resolve IT issues promptly, ensuring minimal disruption to operations.
• Deliver support and administration for Microsoft Endpoint Manager (InTune).
• Manage device configurations, updates, and security policies through InTune.
• Offer dedicated support for desktop systems, handling software and hardware issues.
• Administer, manage and support Office 365 applications and users.
• Address any access, email, or application-related issues within the Microsoft/Office 365 suite.
• Assist with SharePoint administration, permissions and troubleshooting.
• Provide support for a variety of devices including laptops and mobile devices, ensuring they are secure, updated and optimised for performance.
• Handling Starters, Movers and Leavers - setting up devices and running through inductions are required.
• Assist in monitoring and mitigating potential security threats.

The ideal candidate will have:

• Hands on experience with Microsoft Endpoint Manager (InTune).
• Proficiency in desktop support and troubleshooting.
• Demonstrated experience in Microsoft Office 365 administration and support.
• Familiarity with SharePoint administration and support.
• Experience supporting a range of devices, including laptops and mobile devices.
• Solid understanding of IT security principles.
• ITIL Foundation certification or knowledge of ITIL processes is advantageous.

The details:

• 6 month contract Inside IR35
• up to £360 daily rate for the right candidate
• Birmingham based
• Hybrid working: 2 days a week in the office
• The right to work in the UK - no sponsorship can be provided

For more information about the role, please apply.

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.