Refine Your Search
Refine Your Search
This job is no longer available.
You can view related vacancies or set-up an email alert notification when similar jobs are added to the website below.

Operational Lead


Job Description

Operational Lead


From £30,000

Hybrid / Manchester

The client

Morgan Hunt is delighted to be working with a mission driven, not for profit, social enterprise who work with the government, community groups and specialist partners to design and deliver vital services to support people to improve their lives. Areas of support include housing, employment, education, and wellbeing. The role of the team spans project development (working with Government and others to design and launch the service), project and delivery management (coordinating the delivery phase and liaising with the various stakeholders) and project finance (funding the project until it starts to earn outcomes payments).

A unique and exciting opportunity to support the delivery of their innovative programme working to prevent homelessness for young people across Greater Manchester. The project has been operating across Greater Manchester since 2022 and will be working with over 1500 young people, providing them with coaching and support to prevent them from becoming homeless.

The project is an outcomes contract where our client will be paid for achieving positive social outcomes for our clients relating to accommodation, financial stability, improved support networks and increased engagement with meaningful activities. The service is delivered with a focus on continuously evolving the delivery model over time to best achieve the target outcomes for the people we support.

The role - Operational Lead

As the lead of the operational service, you will be required to support the Programme Director to deliver the project and create innovate ways to improve the service received by the participants.

Referrals process

  • Management of the referral process
  • Support the referral assessor to help to build strong relationships with housing options teams to identify issues with referrals and help to create effective referral pathways.
  • Work closely with the Programme Director and provide details on referral activity and outline any issues which might need intervention.
  • Provide support to referral agencies and ensure that they understand the referral process and criteria working to reduce inappropriate referrals.
  • Identify referral opportunities from community organisations and build referral pathways.

Developing external relationships

  • Assist with embedding the project into the boroughs of Greater Manchester by promoting the project to external agencies through presentations and attending meetings.
  • Work with the Programme Director to identify opportunities to improve accommodation options for young people on the project.
  • Liaise with private landlords to improve their understanding of providing accommodation for vulnerable young people
  • Build relationships with a network of providers across Greater Manchester to support better outcomes for young people accessing the project. This could include agencies who provide support in any of the following areas; financial stability, support networks or meaningful activity

Coproduction and Design

  • Work with the Programme Director to ensure the voice of those who have experienced the project and wider services across Greater Manchester is built into the design of the project.
  • Identify challenges to achieving outcomes and engage with front line delivery staff to identify opportunities to adapt the delivery to overcome the barriers.
  • Work with the Programme Director to create opportunities for young people to provide continuous feedback.

Quality Assurance and Compliance Management:

  • Supporting Partners to conduct self-assessment QA processes to ensure high quality casework and support is always undertaken.
  • Supporting continuous improvement and effective case management via observations, unannounced spot checks and remote testing to test the effectiveness of service delivery.
  • Quality checking outcomes submitted on the case management system and liaising with the commissioners around quality checks.

The candidate - Operational Lead

  • Desire to support a unique impact-led project.
  • Tenacity and a desire to overcome obstacles.
  • Good knowledge of housing and homelessness legislation.
  • Ability to develop and manage positive and collaborative relationships with many partners and stakeholders with different perspectives and interests.
  • Ability to work independently and use own initiative to find solutions.
  • Experience of working in a similar field e.g., Homelessness or youth services in Greater Manchester.
  • Ability to network with a wide range of organisations.
  • Team player with a strong work ethic.
  • Passion to make a difference to those who are at risk of homelessness.


  • Coaching/mentoring skills
  • Previous experience working on an outcomes contract.
  • Experience of quality checking work.
  • Experience of working in homelessness prevention.
  • An understanding of the challenges that impact on the housing stability of young people.
  • Knowledge of the benefits system.
  • Experience of working with private landlords

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual\'s skills, qualifications and abilities to perform the relevant duties required in a particular role.

  • Director of Policy and Research

    Salary: £80,000

    Location: London, or Bristol  

    Hours: 35 per week (28 hours per week will be considered)

    Contract: Permanent


    • 27 days annual leave + statutory holidays + 3 closures days over the Christmas period.

    • Flexible working for all staff including working from home / hybrid working, and flexitime/TOIL scheme.

    • Attractive family friendly policies.

    • Private healthcare cover.

    • Employee awards, and training and development opportunities.


    For more information about our benefits please visit our website. 


    An exciting opportunity has arisen at the National Housing Federation (NHF) to lead our policy and research work. 


    The NHF is the voice of housing associations in England. We are the trade body to almost 600 housing associations, who have grown from philanthropic roots to provide 2.6 million homes to around 6 million people. You can find further information about the NHF here: 

    The Director of Policy and Research is a key leadership role at the NHF responsible for the development and delivery of policy and research in support of our overall strategy.

    You will lead a talented and experienced team to shape policy at a national level, working with senior officials across national and local government, and provide direction to our work across a range of areas including rent policy, quality and decency, net zero and homelessness. 

    You will be a member of the NHF’s leadership team and work closely with our members and Board.  


    What you’ll do: 

    • Lead and support the development of the NHF’s strategic policy making across a range of complex areas.

    • Drive an ambitious research agenda to ensure our influencing work is evidence based and compelling.

    • Build a broad range of relationships at senior levels across government departments and with partner organisations. 

    • Support a highly responsive and agile policy making function, that can adapt to changing government priorities and external pressures. 

    • Build and maintain trusted relationships with leaders from across our membership, securing insight and support for our positions. 

    • Identify and manage strategic risks, working closely with colleagues and the board. 

    • Provide high quality professional support and advice to NHF members in relation to policy and strategy. 

    • Act as a member of the NHF leadership team (SMT), working with the Chief Executive and LT colleagues to deliver wider organisational goals.

    • Act as a spokesperson for the NHF in the media and in high profile political settings including select committee inquiries. 


    About you:

    • An extensive track record of developing successful policy in complex and/or highly regulated areas.

    • Highly effective influencing skills and experience of developing senior relationships across a range of stakeholders and partners. 

    • A strong understanding of housing policy at a national level.

    • A strong knowledge of the relevant legislative frameworks and processes

    • Experience of commissioning external research and strategic advice.

    • Significant experience of leading and managing staff and teams.

    • Excellent organisational skills, including prioritising workloads, managing others and working under pressure to achieve tight deadlines.



    You can download the full job role profile and person specification that is at the bottom of the page.


    Equality, diversity and inclusion

    The NHF has published its equality, diversity and inclusion strategy, which was co-created with staff –  We are proud to be an equal opportunity workplace and we value the contribution each individual makes to our work.  

    We are committed to equality, diversity and inclusion and are working to increase the diversity profile of our workforce. We are currently under-represented by ethnic minorities, people with a disability or disabilities and LGBT+, and would particularly welcome applications from people in these groups.


    Disability confident committed employer

    We are a disability confident committed employer and if you are a disabled person who demonstrates you meet the skills and experience, we consider essential for the role, we will offer you an interview.

    We are happy to consider reasonable adjustments to our recruitment process if you have a disability or have a condition that you feel may affect your performance during the recruitment process. Please email Stephanie Green, People Manager at [email protected] with your request or to arrange a time to discuss in more detail. 

    Our role profile and job advert can also be requested in large print or in accessible format via this email address.


    Uploading your CV and cover letter

    If you decide to apply for this role, when requested, please upload a version of your CV that does not include any personal details, such as name, gender, age etc.  You should also ensure that you do not add your name at the end of the cover letter. This will help us to shortlist candidates for interview based solely on their knowledge, skills and experience.


    Right to work in the UK / UK VISA Sponsorship

    You must have the right to work in the UK and it is important to note that the NHF does not sponsor individuals to work in the UK.


    Closing date for applications: 18 December 2023

    Interviews to be held: week commencing 15 January 2024

  • Service Charge Manager

    People and progress are our purpose

    We are much more than just housing; we are immensely proud and passionate about changing lives.

    Born in 1994, we have been around a long time. We have supported hundreds of thousands of people to achieve their aspirations by providing safe and sound homes, creating opportunities, and helping them to live independently. We have been by their side during some of the worst and best moments of their lives. 

    Every day our team of 900 colleagues rise to the challenge of delivering high-quality homes and related services that make a real difference to tens of thousands of people. 

    As one team, we work together, and empower and support each other, to ensure we do everything we can to make a positive difference. 

    Our people say they are proud to be Progress; we create spaces where you feel your contribution is valued, has purpose, and you are inspired and able to thrive.

    Everyone says that we are a great employer, don’t just take our word for it? 

    We have a Glassdoor rating of 4.2 (the UK average is 3.9/5.0).

    Our recent staff survey RESULTS say!

    “My manager trusts me to get on with my job!” 97 %

    “In my team we actively support one another” 90%

    “My colleagues and I collaborate” 87%

    Position Summary

    Are you passionate about making a difference in people's lives? Do you want to work for an organisation that values people, innovation, and collaboration?

    Progress Housing Group are looking for a Service Charge Manager to join our team. In this role, you will play a vital part in our mission to create high-quality homes, support independence, and foster opportunities for individuals and communities.

    As a Service Charge Manager you will be reporting to the Leasehold & Contracts Manager, overseeing the setting and monitoring of service charges for general needs and independent living homes. Collaborate with teams to ensure high service standards and compliance, meet reporting deadlines, and investigate and resolve initial complaints and inquiries. This role can be performed from a local office or remotely, involving record-keeping, report generation, performance reporting, and meeting attendance.

    This is a full time and permanent role, working 36.25 hours per week.

    What we need you to bring:

    The ideal candidate will have experience in managing service charges for an excellent, cost-effective service to residents. They will also supervise two Income & Invoicing Officers. The role requires strong interpersonal skills, a focus on resident satisfaction, and the ability to build positive relationships with colleagues.

    The candidate should work well under pressure, prioritize tasks, delegate when necessary, and seek support when needed. Ideally, candidates will have experience in the Housing Sector, possess accountancy knowledge, and expertise in setting service charges for compliance and efficiency.

    What we will offer in return: 

    • A decent salary/benefits and the opportunity to develop your career.
    • A relaxed culture where you are expected to plan your own day, take breaks when you need them and enjoy your work.
    • A flexible working environment where you can plan your own week and work where you work best, home or office (role depending)

    What’s next?

    If you are an expert in your field, share our values, and are excited about our mission, we would love to hear from you.

    Application Closing Date: 11:59pm on Sunday 10th December 2023

    Interview Date: Friday 15th December 2023

    Before you go…

    We believe in the power of diversity here at Progress Housing Group. We strongly encourage applicants from all parts of society. You can read on our careers site about the actions we are taking ourselves.

    Please note on the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately.

  • Restore Practitioner
    • Do you dare to care?
    • Do you have the skills, resilience and commitment to work with children who are on remand or sentenced to time in custody?
    • Do you want to support children to develop their life skills as well as their emotional, social and cognitive abilities?
    • Are you passionate about transforming the lives of the most vulnerable children?
    • Do you want to be part of a revolution in youth justice?

    We are offering a hugely exciting opportunity for people with both personal and professional experience of working and engaging with vulnerable children to join our team of Restore Practitioners.

    Restore Practitioners are our key frontline residential staff at Oasis Restore, the first Secure Academy Trust in England to educate children in custody. The school is all year-round, offering 24/7 integrated and therapeutically informed education, health and social care, and is due to open its doors to children in Spring 2024.

    Oasis Restore represents a revolution in youth justice: an opportunity for children within the criminal justice system to experience a restorative environment that creates the potential for them to thrive both now and for the future. Restore Practitioners will build and model healthy and trusting relationships with children that enable them to feel safe, learn and reach their full potential.

    Your role as a Restore Practitioner is a commitment to improving the outcomes of vulnerable children through bringing your dedication, energy, warmth, resilience, and skills to their care. Restore Practitioners will work in teams based in each of the 12 residential flats at Oasis Restore, taking primary responsibility for the children living in this flat and working within an inter-disciplinary team around each child.

    You will benefit from a comprehensive system of training, supervision and reflective practice designed to empower you in your work individually and as a team, allowing you to connect with colleagues about your experience of the work to enable you to give your best and effectively support children and meet their needs. You will work within a team which includes experienced social care managers and therapists as well as working with teaching staff to support the children’s engagement in education and wider school activities. You will play an active role in the school’s enrichment programme, delivering sessions which promote the development of the whole child.

    We are looking for people who understand that a foundation of trusting and caring relationships with clear boundaries is the key to enabling children to learn and develop. You will need to have the enthusiasm, resilience, and commitment to offer this to all of the children at Restore. You will be someone who cares about developing yourself and others, who brings a readiness to get involved, to take up responsibility and authority, and to bring yourself to the work in a whole-hearted, fair, and professional manner.

    You will be passionate about making a difference to children’s lives, empathetic in your approach to them and to your colleagues, patient, hopeful, forgiving, and able to behave with a curious mindset in your approach. You will have integrity, respect for others and their different life experiences and backgrounds and will understand and be able to maintain professional relationships and boundaries and have an unwavering commitment to child safeguarding. You will be dedicated to finding a way through, and never giving up.

    Our Academy

    Oasis Restore is the country’s first secure school that is a proof-of-concept policy initiative funded by the Ministry of Justice (MoJ).  Oasis Restore’s mission is to transform the life chances of children aged 12-18 years in the criminal justice system through delivering psychologically informed, integrated practice that centres on trusted, safe relationships between staff and children. Oasis Restore is a learning community that embeds hope, stability, and opportunity for children beyond the secure school. 

    Our offer to you

    As a newly established subsidiary of the Oasis Charitable Trust, you will enjoy the benefit of being part of a national organisation that aims to support all staff to reach their full potential and a once in a lifetime opportunity to create, develop and grow a new collaborative and innovative values-based organisation. As well as this you will also benefit from the following opportunities:

    • A mixture of one to one and group reflective practise, coaching & supervision sessions as well as regular line management.
    • Experience an Appraisal policy that decouples pay and performance. An elected staff forum to listen to, and act on staff feedback (this will be set up in 2024).
    • Access to the Local Government Pensions Scheme (a competitive, defined benefit pension scheme)
    • 33 days annual leave including bank holidays, rising to 35 days after two years.
    • Subject to meeting basic eligibility criteria, be entitled to up to 8 weeks full-pay and 18 weeks half-pay paid maternity/adoption/shared parental leave (based broadly on the NHS Employers scheme).
    • Subject to meeting basic eligibility criteria be entitled to up to 3 weeks fully paid paternity leave.
    • Paid time off to attend antenatal appointments (those staff who are either pregnant or whose partner is pregnant)
    • Have a structured and bespoke induction training plan plus a training offer bespoke to our context leading to a level 4 qualification in the therapeutic care of adolescents.
    • Receive the same offer of sick leave pay (based broadly on the length of service framework in the national ‘Green Book’ framework) from Day 1 of employment.
    • Up to 5 days discretionary paid compassionate/emergency/general leave plus further discretionary unpaid leave.
    • Up to 4 weeks paid parental bereavement leave plus up to 5 days paid bereavement leave for the death of other specified close relatives.
    • Blue Light Card (subject to meeting their eligibility criteria)
    • Expenses and travel costs incurred as part of the working day (as appropriate, not including travel to work)
    • Access to an eye care vouchers scheme, season Ticket Loans, a cycle to work scheme and free car parking.
    • We are in the process of setting up a new employee health care cash plan and employee discount scheme.


    Closing date: Wednesday 10th January 2024 (9am)

    Start Date: Spring 2024.

    Assessment Day: Saturday 20th January 2024 (London or Kent, TBC)