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Housing Support Officer

£12.00 - £13.78 per hour
Slough
< JOB LISTING

Job description

Job title: Housing Support Officer
Location: Slough
Job type: Temp - perm
Pay rate: 13:78 hourly

Job purpose

  • To provide housing management and housing related support to a caseload of residents
  • To be responsible for the monitoring of all rent accounts ensuring that both personal and housing benefit elements are paid regularly - taking early intervention and prevention action to minimise rent arrears, only taking enforcement action when necessary
  • Work collaboratively with other departments - in particular, Facilities and Property Management and other community operations teams (Health and Well being, and Children Youth and Families) to deliver the best service for our residents
  • To ensure that residents receive services relevant to their needs, arising from their Outcome Star assessment action plans
  • To be responsible for ensuring that the Inform is maintained accurately times for all residents with whom you have contact
  • To support residents to engage and participate in Progression activities
  • To work proactively with residents to high-quality and affordable move-on accommodation
  • Maximise resident's uptake in Progression opportunities by working alongside the Progression Coaches
  • Maximising housing occupancy and minimising voids by taking proactive action
  • Ensure that residents comply with Tenancy and License conditions, and taking action to deal with any anti-social behaviour as instructed by the Housing and Support Manager

Duties and Responsibilities

  • Be responsible for the intake of residents, undertaking all required paperwork and ensuring that the licence agreement and all relevant policies and procedures fully and clearly explained
  • To be responsible for the monitoring of all rent accounts ensuring that both personal and housing benefit elements are paid regularly - taking early intervention and prevention action to minimise rent arrears, only taking enforcement action when necessary
  • Maximise housing occupancy and minimising voids by taking proactive action, including void inspections, and facilitating referrals, interviews and assessments
  • Proactively investigate and address all cases of anti-social behaviour

Support

  • Carry out Outcome Stars assessments and collaboratively create person-centred actions - using a Psychologically Informed approach
  • Review and update assessments and actions as led by residents at appropriate intervals in accordance with policies and procedures
  • Be responsible for monitoring client's welfare, including physical and mental health, substance misuse and to intervene with appropriate strategies as needed
  • Liaise, advise, and advocate with the client to external agencies
  • Carry out Facilities Checks and Well being Checks as required in accordance with policy and procedures
  • Ensure work is delivered collaboratively with all other departments - in particular - the Property and Facilities team, and other community operations teams (Health and Well being, and Children, Youth and Families)
  • Ensure that Safeguarding procedures are followed, taking action to report concerns proactively in accordance with our Safeguarding Policy and Procedures
  • Work in partnership with the Progression team to ensure residents maximise their engagement with Education, Training, Employment and Volunteering (ETEV) and Engagement and Empowerment activities
  • Support residents to establish a greater awareness of the community they live in and their ability to live independently

General - All Staff

  • Attend all relevant training and development programmes.
  • Attend all relevant cross departmental, and Corporate meetings as and when required.
  • Undertake all duties with regard to the Association's Equal Opportunities and Diversity Policy and other policies and procedures adopted by the Association.
  • To be aware of and comply with safe working practices as laid down under the Health and Safety at Work Act and to attend training as required.
  • Respect the Christian ethos of the organisation and uphold its values.
  • Undertake any other duties as requested by line manager.
  • Ensure that Digitally and Financially Inclusive approaches are taken with the provision of housing management and support

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.

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