Housing Support Officer

Job description

Job Role:- Housing & Support Officer
Hours of Work: 40 hours per week
Pay Rate:- £13.78 Per Hour
Work Location: E17 3EF London

Duties and Responsibilities
Housing Management

• Be responsible for the intake of residents, undertaking all required paperwork and ensuring that the licence agreement and all relevant policies and procedures fully and clearly explained
• To be responsible for the monitoring of all rent accounts ensuring that both personal and housing benefit elements are paid regularly - taking early intervention and prevention action to minimise rent arrears, only taking enforcement action when necessary
• Maximise housing occupancy and minimising voids by taking proactive action, including void inspections, and facilitating referrals, interviews and assessments
• Proactively investigate and address all cases of anti-social behaviour

Support

• Carry out Outcome Stars assessments and collaboratively create person-centred actions - using a Psychologically Informed approach
• Review and update assessments and actions as led by residents at appropriate intervals in accordance with policies and procedures
• Be responsible for monitoring client's welfare, including physical and mental health, substance misuse and to intervene with appropriate strategies as needed
• Liaise, advise, and advocate with the client to external agencies
• Carry out Facilities Checks and Well being Checks as required in accordance with policy and procedures
• Ensure work is delivered collaboratively with all other departments - in particular - the Property and Facilities team, and other community operations teams (Health and Well being, and Children, Youth and Families)
• Ensure that Safeguarding procedures are followed, taking action to report concerns proactively in accordance with our Safeguarding Policy and Procedures
• Work in partnership with the Progression team to ensure residents maximise their engagement with Education, Training, Employment and Volunteering (ETEV) and Engagement and Empowerment activities
• Support residents to establish a greater awareness of the community they live in and their ability to live independently

P.S: Enhanced DBS certificate is mandatory.

Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.