Stakeholder Manager

Job description

Stakeholder Manager

Permanent

London (hybrid working)

£68,250 per annum

Summary

Morgan Hunt are working with a leading social housing provider, who are looking for a Stakeholder Manager to join their team. As a Stakeholder Manager, you will play a pivotal role in shaping and delivering our vision for a safer living environment. Reporting to the Head of Regulatory Change & Programme Management, this is an exciting opportunity to drive positive change and foster collaborative relationships.

As the Stakeholder Manager for the Building & Safety Transformation Programme, one of your key responsibilities includes acting as the responsible owner for stakeholder management, overseeing the Building & Safety Transformation Programme and the Building Safety Resident Engagement Strategy.

Responsibilities

• Work closely with the New Capabilities Project Manager and Change & Assurance Manager to identify, map, and evaluate internal and external stakeholders for projects.
• Plan and execute internal building safety communications and events to enhance cultural safety awareness.
• Organise building-specific events, such as town halls and focus groups, to engage stakeholders at crucial resident and building asset lifecycle stages.
• Develop and embed new stakeholder engagement methods, supported by innovative processes and KPIs.
• Create high-quality content, including presentations, Q&As, articles, case studies, newsletters, and press releases.
• Implement proactive stakeholder communication campaigns and support colleagues in tactical delivery and messaging.
• Plan, organise, and chair regular and bespoke Building Safety engagement forums.
• Manage general and specific queries and Building Safety complaints, serving as the first point of contact for issue escalation.
• Utilise the CRM system to manage customer issues and complaints effectively.
• Stay updated on relevant legislation, guidance, and standards related to building safety and asset management.

About you

• Good understanding of the Regulator of Social Housing, Housing Ombudsmen, and Building Safety Regulator reports, guidance, and legislation.
• Proven experience as a Stakeholder Manager or in a similar role.
• Experience organising and managing engagement events with diverse resident groups.
• Excellent written and oral communication skills with the ability to convey complex information in a customer-friendly manner.
• Familiarity with GDPR, information governance, and information management, or a willingness to learn.
• Proficiency in Microsoft Office and social media platforms.

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.