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Job description
IT Service Desk Engineer
Temporary/Contract
London - Onsite
Enhanced DBS Certificated Dated within the last three years required
My Client:
My client are an established Further Education organisation looking for an IT Service Desk Engineer to support the IT team on a temporary basis.
Your Role:
- Respond to either 1st/2nd support calls - via service desk, phone or face to face.
- Update the service desk incidents, ensuring the call has been logged and all notes, progress and required actions have been input promptly and accurately
- Maintain a strong customer focus at all times
- To check regularly and maintain peripheral equipment such as printers, whiteboards, projectors to ensure that these are functioning and available to users
- Provide guidance and answer IT related questions and ad-hoc support for users.
- To be the first point of call for call logging and do so in a prompt and polite manner.
- To take responsibility for the calls generated and for the accuracy of the call logging system, recognising trends or potential incidents for escalation.
What you need to be successful:
- Enhanced DBS Certificate - please only apply if you already have a current Enhanced DBS in place, dated within the last 3 years
- Previous experience in a similar role, providing 1st and 2nd Line support
- Customer focussed approach
- Active Directory
- Trouble shooting experience
- Previous experience as an IT service desk analyst
- Basic software and hardware troubleshooting skills.
- Excellent telephone manner and customer service skills
- Organised
- Team player
Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.
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Contact
Johanne
Linehan
Recruitment Consultant
Technology Recruitment Team
London
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