Customer Service Advisor

SIMILAR JOBS

• Neighbourhood Housing Officer

  £34000 - £37500

  Scotland

  Housing

  Housing, Revenues & Benefits

  Permanent

  Are you passionate about customer excellence?  Want to be part of a brilliant team in a fantastic location?

   

  SBHA is seeking a Neighbourhood Housing Officer

   

  Salary: £34k to £37.5k per annum

  Location: Selkirk, Scottish Borders

   

  About the role

  We’re recruiting an experienced and effective customer focused professional to join our Community Team.

  Hours

  Full time, Monday to Friday, 35 hours per week

  About the role

  As a member of our established housing team and working within a strong performance culture, you will be responsible for delivering high quality community based housing and estate management services across a range of housing functions, including allocations, rent collection and tenancy sustainment.

  Day to day

  • Act as lead officer within the Community Team for designated SBHA neighbourhoods, championing service improvements and delivery within these areas to meet community needs,
  • Provide professional housing related advice and support to all SBHA's Tenants, customers and service users
  • To deliver excellent front line housing management and estate management services to SBHA’s Tenants
  • To maximise the collection of rent by ensuring that timely and robust action is taken to prevent/recover rent arrears and let empty homes
  • Ensure a speedy and focussed response to anti-social behaviour and other breaches of tenancy conditions.
  • Promote and facilitate tenancy sustainment

  Essential skills

  • Previous experience of delivery effective housing and estate management services.
  • A good understanding of relevant Housing and Benefits legislation
  • A sound knowledge of resident involvement strategies and techniques
  • Knowledge and understanding of housing management software
  • Commitment to achieving high standards of customer service
  • Resilience and ability to deal with conflict and problem solve
  • Strong IT, analytical and written skills
  • Excellent interpersonal and communication skills including negotiating and influencing customers, partners and stakeholders
  • Team player with positive attitude and flexible approach.
  • Current UK driving licence and access to car

  Created by Tenants for Tenants, Scottish Borders Housing Association enhances lives and communities across the Scottish Borders.  You will be a visible and familiar face within our communities and will be empowered to deliver right first time services, offering personalised solutions for the customer and the communities in which they live.

  Being part of the SBHA team, you will enjoy a fantastic range of benefits including a competitive salary, flexible working, generous annual leave and a good pension scheme.  You will be part of a team that is interested in your wellbeing and development, and work in an environment where you can flourish. 

  If this sounds like you, please get in touch. 

  Closing date – 7 December 2023

  For a full application pack please email [email protected]

   

   

• HGV Driver

  £12.50 - £16.00 per hour plus standby, overtime rates

  Scotland

  Housing

  Construction, Property & Engineering

  Temporary

  Morgan Hunt is currently seeking HGV Drivers for an ongoing contract in Kyle (Isle of Skye).

  You will be required to have a class 2 licence, Cpc and Taco Digi Card

  These contracts will be long term for a minimum of 6 months with an anticipated start date of Asap.

  The operatives generally work Monday to Friday 0800-1630. They\'ll be undertaking a variety of road maintenance tasks as well as driving gritters. There could be the opportunity for a permanent job at the end of the season for the right person.

  You will work a 3 week rota:

  • 1 week dayshift - Standby Saturday and Sunday at home. Monday to Friday 0800-1630 but standby for any dayshift gritting out with these times including weekend. (min 40hrs)
  • 1 week nightshift - Standby Saturday and Sunday nights at home. In the depot Monday to Thursday 1930-0600 doing road maintenance tasks if mild. Friday night standby at home. (min 40hrs)
  • 1 week \'spare\' - Monday to Friday 0800-1630 (min 40hrs) no standby requirement

  Effectively every 2 weekends out of 3 they\'ll be on a standby.

  Overtime rates

  Any hours over a weekly 40 is paid at x1.5 = £20.25 per hour

  Nightshift is paid at x1.3 for the first 40hrs = £17.55 per hour

  1.8 for anything over 40hrs (Nightshift) = £24.30 per hour

  Standby rate

  Full week - £109.03

  No standby is paid when on nightshifts Monday to Thursday, but you will still be paid for the Friday, Saturday and Sunday.

  There is a great opportunity to earn overtime and decent standby payments. Overtime is all dictated by the weather.

  The position will be based in Ardelve area. For further information about this position please apply or contact Sam Pirie on 01463 832230

  Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.

  

• Painter and Decorators

  £15 - £20 per hour

  Scotland

  Housing

  Construction, Property & Engineering

  Temporary

  Morgan Hunt are recruiting painters for work in void domestic properties within the Moray Area.

  You should be an experienced painter, preferably Time served and have experience working in domestic properties. You will be responsible for prepping surfaces ready for decoration, gloss & emulsion work and other painting duties.

  37-40 hours per week, may be opportunity for overtime at enhanced rates

  £20.00 per hour - CIS/ Umbrella

  Rates for Paye is £15.50 per hour

  Immediate start available, long term contact for up to a years work, for the right person.

  Candidates should;

  • Be time served - with evidence of this
  • Have experience in domestic properties
  • Be able to provide references
  • Driving licence is required- van issued for work.

  For more information, please call Sam Pirie on 01463 832230

  Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.