Customer Service Officer Leicester

Job description

Customer Service Officers - Leicester - Housing Sector

We are working with one of the most successful, established and largest housing associations in the UK, with several full time, permanent opportunities to join the call centre team based in Leicester city centre offices. We are looking for customer focused individuals who can build rapport and trust over the phone to assist with rent collections and provide general advice.

Backgrounds that have proven successful with the existing team are: Retail, Hospitality, Banking, Call Centre and this is a fantastic opportunity to move into the busy housing sector. Full training will be provided, so if you are open to transferring into a new sector feel free to apply. A full job description can be provided but the essential criteria we are looking for are listed below:

• Customer focused with excellent communication skills, both verbal and written, showing the ability to meet the needs of a varied customer base.
• Effective negotiation skills, managing business and customer requirements to a mutually agreeable solution.
• Proven track record of problem solving.
• Ability to remain calm in a pressurised environment.
• Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities
• Excellent team player who can work flexibly to meet business requirements

On offer is a competitive salary of over £24,300 rising to £26,800 with 28 days Holiday, plus Bank Holidays, a generous pension scheme and additional benefits. This is an office-based role, working as part of a large team to proactively assist customers through difficult times. There are also opportunities to progress into other areas of the business and into senior roles.

This is a fantastic opportunity to move into a stable and secure organisation and industry which is future proof from the peaks and troughs of the economy, based in Leicester.

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.