Customer Services Officer

Job description

Job Title: Customer Service Advisor

Salary:£25,761 per annum

Permanent, Full-Time (5 days a week in the office)

Location: Enfield - North London

Responsibilities of a Customer Service Advisor:

- Provide a customer-focused, proactive, comprehensive, and high-quality administration service to internal teams and external customers.
- Respond to telephone, face-to-face, email, and other correspondence enquiries made by staff, contractors, and residents of the Association.
- Raise repair requests, manage ongoing repairs, and coordinate follow-up works, liaising with suppliers and both internal and external customers. Ensure quotes are chased and approved accordingly.
- Collect satisfaction survey responses via phone through proactive calling, based on team requirements.
- Work collaboratively across the Association, coordinating and cross-working with other departments to achieve efficiency and support overall operations.
- Deliver services that meet key performance targets, operational service plan objectives, legislation, and regulatory requirements, reflecting best practices and delivering excellent customer service at all times.
- Effectively manage the allocated caseload of work, raising concerns and blockages with the line manager as appropriate.
- Uphold the Association's values by working collaboratively with colleagues.
- Demonstrate a commitment to building a diverse and inclusive organisation.
- Perform any other duties that may be reasonably required.

Requirements of a Customer Service Advisor:

- Excellent communication skills (both written and verbal).
- Strong organisational skills, with the ability to plan and manage your own workload effectively.
- Experience in delivering excellent customer care.
- Ability to handle customer complaints and resolve problems efficiently.
- A strong team player who can work collaboratively with others.
- Awareness of health and safety considerations.
- Proficiency in ICT applications (e.g., Word including mail merge, Excel, etc.) with excellent keyboard skills.
- English & Maths GCSE Grade C or equivalent.

If you believe you are the right candidate for this role, please reply with your most updated CV. Alternatively, please contact

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Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.