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Operations Manager Housing

£50000 - £55000 per annum £55k DOE Car, Pension
 

Job Description

Operations Manager - Housing - Birmingham area

This is a fantastic opportunity to work with a caring and fast-moving company, supporting vulnerable people in the Birmingham area through the provision of quality homes. On offer is a competitive salary of £50,000 - £55,000 Car or Car Allowance depending on experience and the chance to growth with the company as there are concrete expansion plans in place.

As Operations Manager you will fundamentally focus on the delivery of installation, small works projects, engineering, and subcontract activity on a mixed residential portfolio including houses, HMOs and apartments across the Birmingham area. Key focus on ensuring safe, quality and impactful service delivery of multiple projects and installations. As an experienced and engaging Operations Manager, you will also act as the key lead for contracted and self-performed activities overseeing all work from initiation to completion.

The key accountabilities of this role are;

  • Management of property services across Birmingham ensuring SLAs and KPIs are delivered to contract agreement.
  • Responsible for ensuring the quality of the physical environment and standards of services provided.
  • Management of internal mobile engineers and subcontractors.
  • Management of compliance and quality.
  • Delivery of \'front line\' installation and/or projects of service partners and self-delivery team.
  • Liaise with local residents, local authority and other external bodies to build effective relationships.
  • Effectively prepare and monitor budgets to ensure efficient use of resources.
  • Accountable for safety and security, including compliance and understanding of risk, reporting and governance processes, ensuring that these are fully applied, complied with and adhered to.

Desired Criteria:

  • Previous technical experience of managing hard services and 3rd party contractors.
  • Demonstrable technical experience and/or qualification in building services.
  • Relevant qualifications in mechanical, electrical, building, or transferable engineering.
  • Ability to influence change where required.
  • Customer centric attitude and excellent team building and people management skills.
  • Excellent communication skills with the mental agility to \'think on feet\' and provide convincing practical solutions.
  • Self-motivated and able to work on own initiative within a team environment.
  • Intelligent approach to performance monitoring including relevant experience.
  • Resilience when dealing with difficult and challenging people and complex situations.
  • Proficient IT skills, including Excel & Word.
  • Available to respond to out of normal hours emergency situations.
  • Hold professional membership desired.
  • Hold a current IOSH or equivalent certification preferred.
  • Full clean driving licence

The role offers a rewarding place to work with development opportunity and would be suited to experienced Hard Services Managers with a passion for people management and the chance to recruit and develop a team. The organisation is already operating at an impressive scale with exciting growth plans in place to offer future career progression and delivers the opportunity to make a difference to the lives of people in the Birmingham community.


Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual\'s skills, qualifications and abilities to perform the relevant duties required in a particular role.

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