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Operations Manager Housing

£50000 - £55000 per annum £55k DOE Car, Pension

Job Description

Operations Manager - Housing - Birmingham area

This is a fantastic opportunity to work with a caring and fast-moving company, supporting vulnerable people in the Birmingham area through the provision of quality homes. On offer is a competitive salary of £50,000 - £55,000 Car or Car Allowance depending on experience and the chance to growth with the company as there are concrete expansion plans in place.

As Operations Manager you will fundamentally focus on the delivery of installation, small works projects, engineering, and subcontract activity on a mixed residential portfolio including houses, HMOs and apartments across the Birmingham area. Key focus on ensuring safe, quality and impactful service delivery of multiple projects and installations. As an experienced and engaging Operations Manager, you will also act as the key lead for contracted and self-performed activities overseeing all work from initiation to completion.

The key accountabilities of this role are;

  • Management of property services across Birmingham ensuring SLAs and KPIs are delivered to contract agreement.
  • Responsible for ensuring the quality of the physical environment and standards of services provided.
  • Management of internal mobile engineers and subcontractors.
  • Management of compliance and quality.
  • Delivery of \'front line\' installation and/or projects of service partners and self-delivery team.
  • Liaise with local residents, local authority and other external bodies to build effective relationships.
  • Effectively prepare and monitor budgets to ensure efficient use of resources.
  • Accountable for safety and security, including compliance and understanding of risk, reporting and governance processes, ensuring that these are fully applied, complied with and adhered to.

Desired Criteria:

  • Previous technical experience of managing hard services and 3rd party contractors.
  • Demonstrable technical experience and/or qualification in building services.
  • Relevant qualifications in mechanical, electrical, building, or transferable engineering.
  • Ability to influence change where required.
  • Customer centric attitude and excellent team building and people management skills.
  • Excellent communication skills with the mental agility to \'think on feet\' and provide convincing practical solutions.
  • Self-motivated and able to work on own initiative within a team environment.
  • Intelligent approach to performance monitoring including relevant experience.
  • Resilience when dealing with difficult and challenging people and complex situations.
  • Proficient IT skills, including Excel & Word.
  • Available to respond to out of normal hours emergency situations.
  • Hold professional membership desired.
  • Hold a current IOSH or equivalent certification preferred.
  • Full clean driving licence

The role offers a rewarding place to work with development opportunity and would be suited to experienced Hard Services Managers with a passion for people management and the chance to recruit and develop a team. The organisation is already operating at an impressive scale with exciting growth plans in place to offer future career progression and delivers the opportunity to make a difference to the lives of people in the Birmingham community.

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual\'s skills, qualifications and abilities to perform the relevant duties required in a particular role.

  • Project Manager (Disrepair / Structural / Investment Works)

    The Vacancy

    Permanent, Full Time  

    We are brave, we are ambitious, we are honest, and we are Citizen!  

    At Citizen we are very proud to be able to give tens of thousands of people across the West Midlands one of the most important things they will ever have - a home and a foundation for their life. We believe passionately in our purpose and our teamwork towards it every day.  

    It’s an exciting time to join the team, these roles are key to influencing our direction and will help to shape and embed our projects and make a significant difference to our delivery model. We are currently looking for three experienced Project Managers who are eager to take the next step in their career to join a face paced assets team.  

    Project Manager (Kitchen and Bathrooms) reporting into our Head of Property Services, you’ll lead, manage and motivate a team of asset surveyors delivering an ambitious ten-year investment strategy across the West Midlands.  

    An experienced Structural Project Manager reporting to our Head of Assurance, you’ll lead and guide a technical team of asset surveyors diagnosing urgent building faults and rectification measures on varied structural and insurance projects.  

    Working in the Assurance Team a Disrepair Project Manager, you’ll lead, manage and motivate a specialist technical team and indirectly a customer facing repair focused team delivering repair services directly to our customers.  

    In housing you can make a real difference, the role of Project Manager will involve:  

    • Delivering major works and investment programmes ensuring it maximises customer involvement and delivery against Key Performance Indicators.  

    • Delivering disrepair processes and activities on a case-by-case basis.  

    • Managing a multi-disciplinary team that supports the delivery of major projects and programmes, (inclusive of planned/cyclical/capital compliance and major works), to ensure statutory obligations/regulatory undertakings are met.  

    • Implementation of a systematic approach to identifying and resolving building defects and insurance claims across property archetypes.  

    • Jointly manage an annual budget of £35m.  

    As a Project Manager, we need you to have:  

    • Previous experience in a similar role, leading and managing a diverse team, providing a broad range of technical and specialist services.  

    • As strong understanding of regulation and contractual requirements in a housing environment  

    • Strong stakeholder management skills with the ability to form strong connections internally as well as externally with a broad range of stakeholders.  

    • Excellent analytical evaluation skills, with ability to exercise sound professional judgement and reach conclusions.  

    • Excellent oral and written communication skills effective for a wide range of audiences.  

    • A confident relationship builder, keen to work visibly and provide both vision and focus within the Asset Team, enabling the delivery of a best-in-class Investment programme for our customers.  

    • Experience in procurement and delivery of major works programmes including contract management.  

    • Significant operational budgetary control and management at a detailed level.  

    • Experience of project management including effective stakeholder consultation and monitoring of customer satisfaction.  

    • Knowledge and understanding of the legislative frameworks applicable to the building/construction and social housing sectors.  

    • Attainment of a recognised qualification in a building related subject, preferably MRICS or equivalent experience and skill level.  

    Our people are everything and we offer:  

    • Opportunities for salary progression, which is directly linked to performance reviews 

    • ‘Live work better’ scheme which actively encourages work-life balance 

    • Annual leave starts at 25 days per year, increasing with length of service  

    • Enhanced family leave  

    • Company Pension – Citizen match up to 10%  

    • If part of the pension scheme you are entitled to Life cover (three times your annual salary)  

    • Organisational Sick Pay (benefit increases with length of service)  

    • EAP – a 24/7 service which gives free, confidential advice and support on a range of issues including telephone counselling  

    • Medicash scheme -which includes GP Access, digital Physiotherapy app, retail vouchers and discounts, discounted gym memberships and more!  

    • Organisational Sick Pay (benefit increases with length of service)  

    • Recognition through our Employee Excellence Awards  

    • Representation opportunities on our Staff Consultative Forum  

    • Access to Citizen’s Wellbeing platform  

    • Employee Excellence Awards (winners receive extra days annual leave that year)  

    • Occupational Health  

    • We believe everyone has something to give and encourage everyone to be the best they can be to reach their full potential with extensive learning and development opportunities and Study Leave  

    Here at Citizen, our purpose is to provide homes that are a foundation for life.  

    With over fifty years of experience, we have grown to be one of the UK’s most trusted social housing providers, Citizen owns and manages 30,000 homes for diverse communities across the West Midlands, from urban tower blocks to rural villages and towns. There are some fundamental challenges people in our communities’ face, and we want to be an organisation which can help them deal with these. So, we are working to solve some of the most pressing issues around housing and homelessness.  

    We adopt a proactive approach to safeguarding to ensure everyone accessing our services can do so without fear of harm, abuse or neglect. As part of our recruitment process, we carry out robust safeguarding checks.  

    This post is subject to a Standard DBS check (Disclosure and Barring Service).  

    Closing Date: Tuesday 12th December 

    Interview Date: To be confirmed 

    Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time. We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified.  

  • Homeless Housing Officer

    Job Title: Floating Homeless Housing Officer

    Job Type: Temporary - 3 months only / start asap

    Location: Warwickshire - need to be a var driver

    Industry: Social Care - Homelessness

    The organisation

    In this Homeless Housing Officer opportunity in Warwickshire, you will join a charity organisation assisting 16-25 years olds living in temporary accommodation with housing support.

    Key responsibilities

    In this Homeless Housing Officer job, your responsibilities will include:

    • Dealing with tenancy sign ups as residents enter on an emergency basis
    • Keeping records up to date - managing rent payments - handling rent arrears
    • Carrying out routine health and safety checks - reducing any risk of Incidents
    • Participate In the on-call rota - 24 hour support over 7 days every 8 weeks

    Skills & experience of Homeless Housing Officer

    • Proven track record of working In supported housing - up to date knowledge of housing legislation Is required
    • Willing to travel across the Warwickshire area - care driver Is not essential but highly desired
    • Desirable If have experience of working In domestic violence setting
    • DBS on the update service or issued within the last 12 months - needs to be an enhanced child and adult cleared.
    • Must be a car driver - floating support role

    If you feel you meet the above criteria please get in touch and apply within.

    Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.

  • Handyperson

    We have a current opportunity for a Handyperson on a permanent basis. The position will be based in Essex. For further information about this position please apply.

    As a experienced handyperson, you will be required to carry out the following duties:

    Key roles and accountabilities:

    1. Maintain the College Estate

    2. Deliveries: To ensure deliveries are appropriately received, checked and conveyed to the appropriate area

    3. College Buildings: : To operate, maintain and control the College buildings in a safe, efficient and economic manner where reasonably practicable.

    4. Courier Duties: To operate an efficient courier service including delivery and collection and onward transit services

    5. Caretaking Duties: To maximise the efficiency of the College buildings

    6. Multi Trade, Basic Electrical/Plumbing/Groundworks

    7. Other duties as / when required

    Salary: £23.004 PA

    Monday to Friday

    39 hour per week

    Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual\'s skills, qualifications and abilities to perform the relevant duties required in a particular role.