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IT Technician

 

Job Description

About the Role

Luminate Education Group has vacancies for 2 IT Support Technicians within our IT shared services teams.  Although the roles will be based at Quarry Hill Campus and Park Lane Campus in Leeds there may be a requirement to provide IT support at any of the sites and locations within Luminate Education Group.

What You Will Do

  • Install, configure, test and maintain IT/Audio Visual hardware, including operating systems and software applications for college desktop computers, laptops, mobile devices, mobile / fixed telephone handsets and all multimedia, classroom and assistive technologies in line with departmental service level standards.  
  • Provide a courteous and highly customer focused technical support service.
  • Liaise with 3rd party suppliers ensuring hardware is repaired within service level standard timescales
  • To take ownership of allocated IT incidents and progress them to a satisfactory conclusion, keeping customers regularly informed of progress.

About You

  • You will ideally have comprehensive IT skills and service experience and will be able to deliver an exceptional customer focused IT service.
  • A knowledge and understanding of computer operating systems including Microsoft Windows, Apple and Google Chrome is required for the role.
  • You will also have the skills to install, configure and troubleshoot computer hardware systems including PCs, Laptops, Mobile Devices, VoIP Telephones, Mobile Phones and Printers.

Benefits

There are plenty of benefits available to our staff members, here are just a few:

  • Annual leave entitlement - If you work full time, you'll get at least 27 days holiday plus bank holidays and up to 5 discretionary closure days at Christmas (pro rata for part time staff).
    • Support Staff 27 days (increasing to 32 days after 5 years service)
    • Academic 37 days
    • Senior Management 37 days
  • Generous Pension schemes
    • Teachers’ Pension Scheme 
    • Local Government Pension Scheme 
  • Memberships and discounts - employees can sign up to various membership cards and discount schemes such as TOTUM card (formerly NUS card). 
  • Travel and commuting - discounted travel available through Metro card, Northern Rail, First Bus, Arriva Bus and Cycle to work schemes.
  • Learning and development opportunities -  including staff development days
  • Employee wellbeing initiatives
  • Flexible and hybrid working opportunities - this will vary depending on role requirements

 

To apply, please visit our website: IT Technician | 20 October, 2023 | Jobs and careers with Luminate Education Group
We cannot accept applications via CV's or email

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