Customer Service Officer Carlisle

SIMILAR JOBS

• Service Charge Manager

  £35599 - £38697

  The North West

  Housing

  Construction, Property & Engineering

  Permanent

  People and progress are our purpose

  We are much more than just housing; we are immensely proud and passionate about changing lives.

  Born in 1994, we have been around a long time. We have supported hundreds of thousands of people to achieve their aspirations by providing safe and sound homes, creating opportunities, and helping them to live independently. We have been by their side during some of the worst and best moments of their lives. 

  Every day our team of 900 colleagues rise to the challenge of delivering high-quality homes and related services that make a real difference to tens of thousands of people. 

  As one team, we work together, and empower and support each other, to ensure we do everything we can to make a positive difference. 

  Our people say they are proud to be Progress; we create spaces where you feel your contribution is valued, has purpose, and you are inspired and able to thrive.

  Everyone says that we are a great employer, don’t just take our word for it? 

  We have a Glassdoor rating of 4.2 (the UK average is 3.9/5.0).

  Our recent staff survey RESULTS say!

  “My manager trusts me to get on with my job!” 97 %

  “In my team we actively support one another” 90%

  “My colleagues and I collaborate” 87%

  Position Summary

  Are you passionate about making a difference in people's lives? Do you want to work for an organisation that values people, innovation, and collaboration?

  Progress Housing Group are looking for a Service Charge Manager to join our team. In this role, you will play a vital part in our mission to create high-quality homes, support independence, and foster opportunities for individuals and communities.

  As a Service Charge Manager you will be reporting to the Leasehold & Contracts Manager, overseeing the setting and monitoring of service charges for general needs and independent living homes. Collaborate with teams to ensure high service standards and compliance, meet reporting deadlines, and investigate and resolve initial complaints and inquiries. This role can be performed from a local office or remotely, involving record-keeping, report generation, performance reporting, and meeting attendance.

  This is a full time and permanent role, working 36.25 hours per week.

  What we need you to bring:

  The ideal candidate will have experience in managing service charges for an excellent, cost-effective service to residents. They will also supervise two Income & Invoicing Officers. The role requires strong interpersonal skills, a focus on resident satisfaction, and the ability to build positive relationships with colleagues.

  The candidate should work well under pressure, prioritize tasks, delegate when necessary, and seek support when needed. Ideally, candidates will have experience in the Housing Sector, possess accountancy knowledge, and expertise in setting service charges for compliance and efficiency.

  What we will offer in return: 

  • A decent salary/benefits and the opportunity to develop your career.
  • A relaxed culture where you are expected to plan your own day, take breaks when you need them and enjoy your work.
  • A flexible working environment where you can plan your own week and work where you work best, home or office (role depending)

  What’s next?

  If you are an expert in your field, share our values, and are excited about our mission, we would love to hear from you.

  Application Closing Date: 11:59pm on Sunday 10^th December 2023

  Interview Date: Friday 15^th December 2023

  Before you go…

  We believe in the power of diversity here at Progress Housing Group. We strongly encourage applicants from all parts of society. You can read on our careers site about the actions we are taking ourselves.

  Please note on the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately.

• Interim Head Of Repairs

  £69947 - £69948 per annum medical insurance,pension,25 days holiday

  Hybrid working, The North West, Work from home

  Housing

  Construction, Property & Engineering

  Permanent

  Excellent opportunity for a Senior Property Leader to head up the repairs and estates maintenance function for a Manchester based housing association with around 8000 properties. This is a strategic role and cover for maternity leave on a fixed term contract basis for 9-12 months.

  As well as running the department you will focus on the strategic development of the service offered aimed at improving the customer standard. This includes ensuring that regulatory and governance standards are met and improved and taking a detailed look at service delivery in terms of repairs/project scheduling, process efficiencies, demand response and budgetary controls.

  You will have a team of 6 professionals leading teams including voids, reactive repair and maintenance, inspections, environmental and estates management and disrepair claims.

  Ideally qualified to MCIOB, MCABE or MRICS standard, the successful candidate will have a strong background in social housing and reactive maintenance and will have operated at SLT or Executive level. You will report directly in to the Executive Director of Homes.

  For a discussion about this opportunity please send your CV or call me on 07468 612079.

  Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual\'s skills, qualifications and abilities to perform the relevant duties required in a particular role.

  

• Support Worker

  £11 - £12.30 per hour

  The North West

  Housing, Social Care & Health

  Housing, Revenues & Benefits

  Temporary

  Support Worker

  ABEN Service - temporary provision

  Manchester

  Full and part time hours available (Early, late and night shifts, including weekends)

  Temporary ongoing work available until March 2024

  Morgan Hunt is working with a large Housing Association to recruit a number of Support Workers for their supported housing service in Manchester. This is a temporary A Bed Every Night Service to support those sleeping rough in Manchester during the cold weather months. We have a variety of shifts available including an early, late and night shift each day including weekends.

  As a Support Worker, you will.

  • Be responsible for supporting a cohort of 6 individuals experiencing homelessness with support needs in an ABEN setting as they wait for permanent accommodation.
  • Provide person centred support to a vulnerable cohort with various presenting needs.
  • Ensure any safeguarding concerns are dealt with promptly and appropriate action is taken in line with company policy.
  • Report concerns around the welfare of individuals in accordance with the correct process.
  • Provide assistance and guidance to individuals; supporting them to manage their own support needs and develop their independent living skills.
  • Take appropriate immediate action in emergency situations, contacting the necessary emergency services and effectively managing the situations, seeking peer / manager support as necessary.
  • Actively ensure the security of the building, including managing visitor access.
  • Ensure the health and safety of the building by completing relevant checks including fire alarm testing, identifying, and reporting communal repairs.
  • Carrying out cleaning of all communal areas.

  In order to be successful for the role of Support Worker, you will have;

  • Experience of providing a customer facing, front line service in a busy environment.
  • Experience/awareness of safeguarding, including types of abuse.
  • Experience of working alone and using own initiative to achieve positive outcomes.
  • Able to use Microsoft Office applications and a variety of IT systems as part of daily role.
  • Awareness of Health & Safety best practice and issues.
  • Experience of cleaning and housekeeping.

  Due to the nature of this role an Enhanced Adult and Child DBS on the update service is required.

  Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.