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Dispute Resolution Advisor

£19.00 - £22.00 per hour
Work from Home

Job description

Morgan Hunt are currently working with one of the UK's Ombudsman Bodies, in their search for a number of temporary Dispute Resolution Advisors to guide and assist parties in resolving disputes locally.

You will be responsible for guiding all parties, by providing telephone and written advice, in order to decide on the appropriate action (referral or conclusion) of complaints. You will be expected to deal with a high caseload, at pace and to a high degree of accuracy.

The role would be perfect for someone with strong front-end customer service or complaints handling experience (ideally within Local Government, or a Housing Association). You will have experience in a telephone-based role with strong communication skills, customer service focus and a strong sense of social justice.

This opportunity will offer the potential for extension as well as fantastic benefits and progression opportunities within the organisation.

Job Title: Dispute Resolution Advisor

Location: Remote

Hourly Rate: £19.00 - £22.00

Job Type: Temporary (3 months, with likely extension or permanency)

Hours: Full-time (35 hours per week)

Start Date: July 2022

Key Responsibilities

  • Advising and guiding a range of stakeholders on dispute resolution
  • Making appropriate decisions to refer or conclude complaints
  • Identifying key information relating to complaints to advise decisions
  • Collection and registration of complaints
  • Proving a high level of customer service
  • Capturing all key information relating to complaints - through investigation and questioning parties
  • Responding to requests in a timely and accurate manner

Personal Specification

  • Excellent communication skills (written and verbal)
  • Ability to analyse and collect information objectively
  • Detailed knowledge of Housing Law
  • Demonstrated experience of complaint handling to a high standard
  • Ability to work to own initiative (Proactive)
  • Planning and prioritising skills - managing a multiple task workload
  • Ability to work collaboratively and seek advice when required

Please contact to find out more information regarding this fantastic opportunity for a Dispute Resolution Advisor.

Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.


Alfie Robinson
Senior Consultant - Governance & Legal
Charity Recruitment Team / Professional Services Recruitment Team
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