Teaching and Learning Operations Manager- Higher Education
University of Glasgow
Salary up to £53,353 DOE
Hybrid Work model
Relocation expenses covered where Appropriate
Morgan Hunt are proud to announce that we have partnered with the University of Glasgow to recruit for Two Teaching and Learning Operation Managers on a retained basis. This is a fantastic time to join the University as they go through an exciting period of progression, development, and expansion. These positions are brand new within the management structure which opens up a unique opportunity to shape and deliver the role in a way that truly demonstrates the post holders skill set in order to achieve the best results.
The successful applicants will join and oversee an experienced team of up to 4 direct reports and will deputise for the Head of School as a key member of the School Professional Services Leadership Team. The post holder will be responsible for the management and strategic direction of the School's teaching operations with oversight of academic workforce/workload model planning.
To Work in partnership with senior colleagues across the School, College, and University, the post holder will hold responsibility for the delivery of key student learning & teaching streams of the School's strategy and contribute to the development of service excellence through a collaborative and inclusive, resilient and purpose-driven School professional services team.
A key objective of the role will be to develop a robust, resilient, and agile student operations service provision in business processes and activities which support both taught and research students during their learner journey. In pursuit of service excellence, the post holder will also lead and contribute to the University-wide change program on behalf of the School..
Proven track record of leading a high-quality operations service function across a multi-disciplinary range in a complex and diverse organisation.
Sustained proven track record using Lean/Agile or other methodologies in delivery of business benefits through process improvement/change management programmes.
Proven track record in leading with an inclusive approach to high-performing teams in a complex organisation, with experience of enabling adaptability in structures, processes and mindsets.
Experience of managing a team of staff and aligning the day-to-day work and goals of the team with the organisation's strategic vision.
Significant experience of developing management information to inform service performance, enhancement, and decision-making.
Experience in creating standard operating procedures and processes.
A1 Scottish Credit and Qualification Framework level 9, 10 or 11 (Ordinary/Honours Degree, Post Graduate Qualification) or equivalent, including being professionally qualified in a relevant discipline, with a broad range of professional experience in a similar management role
A2 Relevant qualification and/or extensive experience of service design principles, process improvement and/or project/change management methodologies.
Desirable: B1 Authoritative knowledge and understanding of the work practices, processes and procedures relevant to the role, including awareness of developments and challenges in the Higher Education sector.
Up to 41 days Leave for full time staff
Excellent Pension Scheme
Staff Health and Well being Services
To register your interest, please apply today. To find out more information or to have informal discussion around the role, please contact Alex Guy at Morgan Hunt on 0161 83 83 636
Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.