Job description
Morgan Hunt are currently recruiting for a Front of house manager for a leading further education provider located in West London.
Main Responsibilities of the role are;
- Using the Operations Diary, prioritise the events and activity on campus for the day and be aware of future activity that needs to be considered for the days and week ahead.
- Deliver information sessions/ presentations to the School Community on Customer Experience activities when required.
- Meet and greet the School Community upon arrival at LBS at designated times/ occasions.
- Be highly visible on campus, actively seek feedback and verify with programme manager/ events managers that they are satisfied with the quality of space and service.
- Provide information to customers and be knowledgeable about the campus and its facilities.
- Liaise with all relevant service departments
- Ability to respond to customer questions (seek answers immediately if response unknown), maintaining clear and concise communications at all times.
Ideal Candidate;
- Positive experience of working within a customer-services orientated environment.
- Understanding of the levels of quality, service and experience required at a leading Global Business School.
- Ability to identify and implement interventions to ensure standards are maintained to the highest level and seek continuous improvement.
- Experience in a high profile customer-facing role.
- Strong customer service experience.
- Previous experience of checking service standards to a high level.
- Excellent communication skills, both written and oral
- Ability to engage with a diverse set of customers, contractors and stakeholders.
- Acute attention to detail.
- Ability to think strategically and make decisions quickly.
Working Hours: rolling rota of 4 days on, 4 days off 7am - 7pm (weekends are included) Please note, this role is required to be on campus.
Salary: £36,000 PA
Staffing benefits
Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.
