Housing Customer Service Advisor

£22817 - £23817 per annum
Tunbridge Wells

Job description

I am currently looking for a Housing Customer Service Advisor to join our clients in Tunbridge Wells, Kent on a permanent basis. This job is a hybrid position with 2 days working from home and 3 days a week in the office based in Tunbridge Wells,Kent. Please see further details below.

Job Title - Housing Customer Service Advisor

Salary - £22,817 per year

Contract - Permanent

Location- Tunbridge Wells, Kent

Work Pattern - Hybrid, 2 days a week at home.

Responsibilities for the Housing Customer Service Advisor

  • Ensure customer contact is achieved within set timescales, including taking telephone calls and responding to emails/web chats.

  • Respond to online customers and provide standard written responses in conjunction with the Senior Advisor or the Customer Services Manager.

  • Taking customer repair calls, diagnosing issues & booking repairs appointments.

Ideal Candidate for the Housing Customer Service Advisor

  • Knowledge of housing issues, including equal opportunities and housing associations

  • Experience in booking repairs for tenants

If you are interested in this vacancy, please apply with an updated copy of your CV.

Alternatively, if you know anyone who might be suitable for this role, please feel free to share this vacancy.

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.


Yasmin Koya
Housing Recruitment Team
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