Job description
We have a current opportunity for a Junior Service Delivery Manager (Service Partner) on a contract basis. The position will be based in London.
The role:
- Responsible for the day-to-day relationships with business and product stakeholders, acting as the 'front door' into the IT service management organisation for business and product stakeholders
Role responsibilities:
- Acting as a single point of contact, providing an escalation route for ITSM issues impact the functions and products as required.
- Managing service expectations with customers and escalating to senior colleagues when appropriate.
- Managing stakeholders, building effective relationships, including with third parties as appropriate, translating technical language or issues to non-technical colleagues.
- Tracking operational needs, end-user satisfaction, productivity measurements, reviewing insights with appropriate stakeholders, identifying improvements and proposed solutions through to implementation, sharing wider themes and trends with senior colleagues.
- Identifying and highlighting incoming demand requirements to key stakeholders.
The ideal candidate will have:
- SC Clearance
- Relationship management
- Strategic thinking
- Ownership and Initiative
- User focus
- Technical understanding
- ITIL Foundation
Details:
- 6 month contract Inside IR35
- £440 daily rate
- London based with Hybrid Working
- SC Clearance needed
- The right to work in the UK - no sponsorship can be given
For more information about the role, please apply.
Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.
