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Member Services Advisor

£18913 - £18914 per annum
Kingston upon Thames
Find out more about this organisation on their careers site

Job description

We have a current opportunity for a Member Services Advisor on a permanent basis.


This is an outstanding opportunity to join one of the leading YMCA's in Europe at one of Kingston's friendliest leisure centres located in a picturesque riverside setting.

Job Purpose:

The Member Services Advisor will ensure that the centre is meeting its membership and bookings targets whilst providing a friendly, inclusive and welcoming environment for all of our customers. This role is about talking to people so that they get the most out of their membership with us and enjoy the benefits of good health and wellbeing.

Main Duties and Responsibilities:

  • Welcome people arriving at the, centre giving advice and answering enquiries about the programmes and services we offer;

  • Spend time showing customers round the centre, informing them and selling memberships and other promotions, explaining and presenting the various membership, sports and pay as you go options;

  • Ensure all customer enquiries are followed up (whether they are face to face, by telephone, letter, e-mail or website);

  • Promote the gym, group exercise classes and sports through the basic use of social media and sales promotions and contribute to the marketing plan;

  • Create sales leads by, distributing leaflets, making telephone calls and developing community links and relationships with other local businesses, community/sports groups and charities;

  • Support the processing of the member direct debit collection and completing member administration. This will include processing membership applications, cancellations and the freezing of membership;

  • Contact members who need to renew their membership;

  • Be a key holder and provide occasional operational support to the centre in the absence of Duty Managers;

  • When needed occasional reception duties including opening up/closing the centre

So if you are looking for a new exciting opportunity in Kingston, please apply today and we will be in touch!

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.


Dana North
Fulfilment Consultant
Education Recruitment Team
Milton Keynes
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