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Membership & Communications Coordinator

£35000 - £35001 per annum
North West London
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Job description


Membership and Communications Officer

Location - North West London

Hybrid - To start with in the office 3 days a week as well attending events (some weekends but then days can be taken in lieu)

Hours - 35 hours per week

Salary - £35,000pa

I am currently looking for a Membership and Communications Officer to support a well known Membership Body based in North West London. You will be supporting to carry out all membership administration and communication with both members and the public.

Duties

  • Act as the first point of contact for members and prospective members by email or telephone
  • Generating new logins for members and providing assistance to members needing to access the members' site
  • Establish appropriate professional relationships with a wide variety of people, recognizing their roles and needs, including members of the public, chairs and members of committees, clinicians, teachers and trainees.
  • Process membership renewals in conjunction with the Finance Officer, updating the CRM accordingly.
  • Processing new members, resignations, changes of membership type, name changes and other amendments as required.
  • Updating the organization website content with details of new courses, member events and other relevant information.
  • Writing, collating information and preparing the organization newsletters including communicating with members about content.
  • Overseeing the administration of short courses, continuing professional development events and other in-house events.
  • Carry out financial transactions related to membership and short courses and liaise with the finance officer about updating the CRM.

Requirements

  • Must have experience of inputting data and maintaining a CRM
  • Must have experience of dealing with low level financial transactions such as direct transfers, direct debits or payment by phone
  • Must have experience of updating website content (preferably using Drupal)
  • Must have experience of using social media platforms such as Eventbrite, Instagram, Facebook etc..
  • Must have experience of customer services, dealing with members of the public or a membership body
  • Good general computer literacy including competency in Microsoft Office, CRM databases, Zoom and Microsoft Teams, social media platforms including Eventbrite and the ability to be self-supporting
  • Able to understand the complexities of working in a membership organization

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.

Contact

detail-client-image
Natalie Lewin
Business Manager - Business Support
Charity Recruitment Team / Professional Services Recruitment Team
London
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