Student Accommodation Advisor

£13.51 - £15.28 per hour
City of London
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Job description

Student Accommodation Advisor

Till 23rd December 2021

Tottenham Court Road

£13.51 per hour holiday pay

36.5 hours per week - Required to provide cover between the hours of 8am -7pm, Monday-Friday and 9am - 5pm Saturday. (Shifts specified in the advert below)

Morgan Hunt are working with a University who are recruiting for a Student Accommodation Advisor to join their team until 23rd December 2021 on a full time, temporary basis. The shifts required are as follows: Monday - Friday - 8am - 4pm
or 11am - 7pm, Saturdays 9am - 5pm. There is a high chance you will be required to work every Saturday with a day off during the week.

Main Duties:

Your main duties as a Student Accommodation Advisor will include:

  • Provide front of house reception services, including key/visitor management
  • Welcome visitors and contractors to the properties, ensuring relevant security and identity checks are carried out and their presence is recorded
  • Follow up on any customer related issues requiring action in a timely manner
  • Providing a decisive and effective response to customer complaints, assisting in, and resolving customer disputes and escalating where necessary
  • Ensure maintenance work within the properties are reported
  • Ensure the properties are presented to the required standard
  • Assisting customers in a professional and courteous manner
  • Maintaining positive community and professional relationships
  • Maintain Accommodation, filing and information systems including booking/resident system, hard copy files and MS Excel spread sheets, ensuring customer data is accurate, secure and compliant with the Data Protection Act.
  • Undertaking general administration duties, to including processing resident admin and rent payments, supporting check in and check out, debt chasing and handling early leavers, instalment plans, no shows and absconders, creation of required letters and emails
  • Providing financial administration support, including raising and receipting purchase orders, agreeing resident payment plans and customer room moves, escalating customer arrears issues.
  • Assisting with ad-hoc and cyclical projects when needed
  • Conduct and log room/communal area inspections
  • Undertake additional duties and tasks as requested by the management team
  • Demonstrating a flexible approach to work and a willingness to undertake all reasonable duties as part of your role
  • Provide support to the other sites when required
  • Work collaboratively to help and support the department to deliver its mission statement and objectives
  • Support approaches and initiatives to enhance the residents experience within Accommodation, including gathering and sharing market information
  • Working in a supportive manner with colleagues, ensuring opportunities to share best practice are utilised
  • Develop and maintain productive working relationships with internal departments and third-party suppliers
  • Conduct regular handover meetings with the OOH Accommodation Officers/Manager, communicating details of incidents, outstanding issues and requests
  • Embracing change, supporting the department and colleagues through organisation transformation
  • Comply to risk assessments applicable to working environments and raise any issues or causes for concern to the Deputy Accommodation Manager or Accommodation Manager
  • Report health, safety and security incidents in line with Accommodation health and safety procedures
  • Comply with department uniform policy, ensuring correct uniform and PPE is always worn (if required), including identity card and name badge
  • Delivering central processes and conducting all duties in line with Residences standard operating procedures
  • Fulfil varied administration and auditing requirements
  • Contribute suggestions for areas of improvement to benefit the department
  • Attend all relevant training
  • Assist in the co-ordination of all resident social events and represent the Accommodation team at the events as per the site rota, as and when required.
  • Ensure the Accommodation Brand Standards and Student Experience Standards are implemented a consistently across all of the properties in
  • Ensure consistency of approach and understanding of the behavioural values of the department
  • Laise with the Marketing, Communications and Student Experience team, regarding related matters
  • Ensure all work is completed within the required standards and KPI targets set by the department
  • Contributing to the delivery of the KPIs within the department, including measures for: Health and Safety, Operational Compliance, Student Experience and Satisfaction, 3rd Party Contract Management and Financial (Net Operating Income and Debt Recovery)

Requirements:

  • Previous experience in a similar customer facing role
  • Ability to communicate effectively, both orally and in writing and demonstrate an objective, professional and calm approach when handling difficult situations
  • Ability to build relationships internally and with third party suppliers
  • Computer literate with the ability to use Microsoft Office
  • Able to work at pace whilst maintaining a high level of accuracy and attention to detail
  • To manage your own time effectively, prioritising tasks when required, multitasking and meeting deadlines
  • Previous experience in an administrative role
  • Offer flexibility in working hours and to take part in a rota
  • Highly skilled in understanding, empathising and delivering against customer needs
  • Possesses a positive and collegiate attitude, with the ability to adapt swiftly and a willingness to undertake challenging tasks to ensure customer satisfaction
  • Self-motivated and possessing the ability to work on own initiative
  • Previous experience of working in the accommodation, hospitality or retail sectors
  • Knowledge of complaint handling


Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.

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