Cafe Manager

Find out more about this organisation on their careers site

Job description

Job Purpose

To be responsible for the day to day running of the purpose built SEND café and nearby E6 Library Cafe, including all ordering, expenses and revenues, food safety and health and safety requirements.

To support a wide range of learners with special educational needs and disabilities to work at the cafés to perform barista and customer service roles. This includes direction of the job coaches based in the cafes.

Key duties and responsibilities

1. Manage the day-to-day activities in the café including customer service, training, ordering and stock management, revenue and banking, café maintenance and reporting faults, cleaning and hygiene of equipment and the physical setting.
2. To support and coach people with learning difficulties and disabilities into and at work using systematic instruction techniques to teach roles and tasks.
3. Work with teachers and managers to ensure learners are well supported an to develop strategies to manage a wide range of behaviours including the need for motivation and encouragement.
4. Work with managers and key stakeholders to develop the café offer to make it both profi and sustainable.
5. To work with tutors, managers, employers, local schools, community groups and external agencies in order to develop the provision and to create an outstanding real life work experience for learners.
6. Work with the college marketing team to develop innovative and impactful marketing and promotion strategies for the cafes and associated learning programmes.
7. Work with the college health and safety and catering managers to ensure health and safety and food hygiene and safety regulations are adhered to.
8. To promote and model professionalism and excellent working behaviours and interpersonal skills with learners/trainees at work in the cafes.
9. Work with and direct the job coaches to assess each young person both formally and informally to contribute to individual learning plans and EHCP targets and reviews.
10. Keep accurate records relating to the running of the cafés.
11. Work with tutors, job coaches and managers to draw up rotas for work placements that are simple, visual, and accessible to learners and families.
12. Develop the offer of work experience to local specialist schools, resources provision and alterative provision settings. Liaise with key staff at these settings to set up dates, times and plans for this provision including during school and college holidays.
13. Undertake and contribute to the development of learning resources and independent learning strategies related to the roles in the cafes.
14. Undertake entry phase activities such as the interviewing, selection, enrolment, and induction of learners.
15. Support with work readiness skills such as time keeping, presentation and attitudes.
16. Undertake stretch and challenge opportunities and identify increased responsibilities within the cafes in relation to abilities and skills of young people.
17. To assist learners with personal hygiene and health needs including the administration of medication as directed.
18. To ensure the safety and safeguarding of learners at all times and report using the agreed college procedures.

This job description and person specification is current at the date of issue. Changing organisational needs may require the job description to change, within reason, after prior consultation with the post holder.

Please note that we advertise our salaries on a range to indicate the trajectory of progression that can be made. Appointments are usually made at the start of the salary range. The salary structure includes progression within the published grades, subject to service, funding and performance.​

The work may be carried out in the post described in any of the College's centres.

Person Specification ​

< border="0" cellpadding="0" cellspacing="0" style="width:586px;" width="586">

Qualifications

Essential

Desirable

To hold a level 3 Award in Education and Training or above (previously PTLLS)

ü

Minimum of Level 2 literacy and numeracy (GCSE Grade C/4)

ü

Level 3 in Food Safety and Hygiene (or willingness to obtain)

ü

Training in Systematic Instruction

ü

Qualifications or CPD related to SEND

ü

Experience

Essential

Desirable

Experience of supporting young people with SEND to develop work skills

ü

Experience of various roles in cafes and of managing or supervising in a café setting including the supervision of staff

ü

Experience as a barista and of using a professional coffee machine

ü

Experience of keeping records related to food safety and hygiene

ü

Experience of the full breadth of health and safety requirements in a café or food service ment

ü

< border="0" cellpadding="0" cellspacing="0" style="width:586px;" width="586">

Knowledge and Skills

Essential

Desirable

The knowledge and skills required to run a café and social enterprise including the skill to manage revenue and income, stock ordering and rotation and health and safety of a food and beverage service

ü

Excellent customer service skills

ü

A commitment to widening participation in paid work or volunteering for people with SEND and the desire to increase employment opportunities for this group of people

ü

Strong communication skills and the ability to make complex arrangements with parents and carers, young people, employers, teachers, and other partners

ü

Skills to contribute to ILPS and to provide progress reports on individual learners

ü

The ability to build and sustain effective relationships with learners and where relevant their parents or guardians

ü

The ability to use behaviour management strategies including enthusing and motivating reluctant or nervous learners

Excellent standard of written/verbal communication skills

ü

Excellent interpersonal skills and the ability to communicate effectively with colleagues, students, parents/carers, stakeholders and external agencies

ü

Very effective record keeping, IT and organisational skills

ü

Self-starter, well-motivated and enthusiastic with a successful track record in continuous professional development

ü

To implement the College’s Equality and Diversity policies and to work actively to overcome discrimination on grounds of all protected characteristics

ü

< border="0" cellpadding="0" cellspacing="0" style="width:576px;" width="576">

Other qualities

Essential

Desirable

A satisfactory DBS disclosure at Enhanced level.

ü

Demonstrable commitment to the College’s vision and values.

ü

Candidates who do not hold a full teaching qualification will, as a condition of employment, be required to obtain a qualification, at least at Level 5, within 2 years of commencing employment. They will remain on band 1 of the academic pay scale until they have completed the qualification and show evidence. ​

The above list of responsibilities is not exhaustive, and the jobholder may be required to undertake other duties commensurate with the level of the role, as reasonably requested by their line manager.

This job description accurately reflects the duties and responsibilities of the role at the time the job description was written. These duties and responsibilities may change over time without significantly impacting on the character of the role, the overall level of responsibility, or its grade.​

Depending on strategic or operational needs, the jobholder may in the future be required to work for another existing or new organisational unit and/or at different sites within Newham College. This may be on a temporary or indefinite basis and may involve a change in line management and / or regularly working at more than one site.