Communication Support Worker

Up to £20 per hour
East London
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Job description


TITLE: Communication Support Worker

RESPONSIBLE TO: Senior Curriculum Manager


  • To provide communication support (Signing - BSL/SSE, Lip-Speaking, electronic, manual, or pictorial note taking) to the deaf and hearing-impaired students (using their preferred mode of communication - this could be one or a combination of BSL, SSE, SE and spoken English) across the whole college curriculum.


  1. In common with all other staff
    • To support the College's mission, vision, values and strategic objectives.
    • To implement the College's Equality and Diversity policies and to work actively to overcome discrimination on grounds of all protected characteristics; sex, race, religion/belief, disability, sexual orientation, age, pregnancy/maternity, gender reassignment status, marriage/civil partnership status.
    • To take responsibility for one's own professional development and participate in relevant internal and external activities.
    • To implement the College's safeguarding policies and practices.
    • To implement your health and safety responsibility in line with the College's Health and Safety policy.
    • To contribute to the College's commitment to continuous improvement as identified in the College's quality assurance systems.
    • To ensure that data is handled in line with the General Data Protection Regulations.
    • To participate in College-wide projects and tasks.
    • To work in other support services areas to meet the specific needs of workload peaks.
    • Such other duties of a similar nature commensurate with the grade as may be required from time to time. This may/will require working in other campuses of the College.
  2. Particular to the Post:
    • To provide communication support (Signing - BSL/SSE, Lip-Speaking, electronic, manual, or pictorial note taking) to the deaf and hearing-impaired (Using their preferred mode of communication this could be one or a combination of BSL, SSE, SE and spoken English) across the whole college curriculum.
    • If required (for those who use BSL) to provide BSL to English voiced translation for the Deaf individual to enable other students/lecturers/staff to understand the deaf student's contribution/requests
    • Support the Teacher/Tutor to check, adapt and/or modify teaching materials, books, or resources to ensure they are at the required level for the learner to be accessible, in addition to working with the Teacher/Tutor in adapting lesson plans and schemes of work in advance of
    • Support the Teacher/Tutor to prepare materials prior to lesson/event (if appropriate) that may not be as accessible to the student, e.g. scripts, videos without subtitles, live talks, or events as well as different colour, larger print font.
    • To provide support strategies to aid the d/Deaf individual/ individual with a hearing impairment to become more independent and to gain the skills required for them to become more independent with learning.
    • To support students to understand their needs and grow in confidence to communicate needs and adapt the surroundings with their tutors/peers or staff e.g. settings, environment, teaching style to be accessible and conducive to have a positive learning experience, group work dynamics etc.
    • To support and encourage D/deaf students to interact with peers/tutor(s) and promote inclusion and independence.
    • As directed by the SCM/ Supported Learning manager, provide 1:1 support or attend and assist with 1:1 session with tutors or other support staff.
    • Deliver and support the delivery of staff deaf/hearing impairment awareness raising and staff development training. This could be via training sessions or prior/after/during a class to provide advice and guidance to an individual staff member
    • Support students to access college resources and facilities when needed and as agreed by the SCM/Supported Learning Manager
    • As agreed and directed by the SCM/Supported Learning Manager and when required to supervise or assist during onsite and inter-site travel and on course-related external activities out of College activities e.g. job interview, leisure activity, work experience etc.
    • Provide guidance and clear explanation to assist students on practical tasks, shows or events for the public/professionals
    • Take responsibility for the preparation, upkeep, and organisation of resources
    • To communicate regularly with the course tutors to advise and guide staff, supporting them so that concepts and information is presented clearly and that any student related issues are identified.
    • Act as an advocate on behalf of the student as and when appropriate
    • Attend case conferences and other review/assessment meetings and maintain records as appropriate
    • To perform administrative duties relating to students with additional support needs
    • Attend and contribute to team meetings, tutorials, and curriculum/development/subject area meetings to provide support and aid the evaluation process.
    • As part of the team to provide BSL, SSE, Lip-speaking, live notes where required for any formal event e.g. end of year awards etc.
    • To adhere to relevant staff policies and the college's professional code of conduct and to always perform your duties in a professional manner being mindful of confidentiality as appropriate.
  3. Person Specification:
    • Level 6 certificate in British Sign language qualification
    • Approved qualification as a CSW with Deaf People (Edexcel or similar) to include modification, lip speaking and note taking experience
    • Good standard of education especially in English and Maths (Grade 4 or above) and IT.
    • Awareness of learning difficulties associated with a hearing impairment and the social and emotional difficulties that can occur
    • 2 years general work experience of working with d/Deaf students in schools, adult education, or voluntary/charitable organisations
    • Experience of providing support to D/deaf individuals or groups in an educational setting.
    • Experience of assessing students' needs to then plan appropriate support.
    • Ability to work on your own and within a team, working flexibly and collaboratively
    • Ability to show initiative in all areas of work
    • Ability to maintain positive relationships with students, being aware of the subtleties of how to provide support in a way that promotes independence to enable students to feel comfortable and confident within the college.
    • Positive organisation skills, time management and interpersonal skills.
    • Proficient in the use of IT systems.
    • Commitment and enthusiasm to working with D/deaf learners and in seeing they succeed.
    • Having an adaptability and professional approach
    • Positive attitude to working as a team, valuing and respecting others' expertise and contribution

Additional Information

This job description will be regularly reviewed to ensure that it is an active description of the responsibilities and duties of the individual post holder and that these responsibilities and duties consistently match the needs of the College.

Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.


Lauren Vietro
Senior Consultant
Education Team
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