Account Director

Job description

Account Director

Permanent

London (EC3A) / Hybrid

£70,000 per annum

Full Time - 35 Hours Per Week

Morgan Hunt are working with a Membership Body who are currently recruiting for an Account Director to join their team on a Permanent basis, home working is permitted. However, you will be required to attend the office at least 50% of the working month.

Responsibilities:

• Manage a portfolio of key accounts to secure renewals and to grow the value secured from the accounts
• Deliver against renewal and upsell targets for the portfolio
• Work with the Commercial Director to develop and implement a set of bespoke plans to ensure we maximise engagement from and deliver value to those accounts identified within the portfolio
• Define the business benefit members derive from engagement and how we support their objectives
• Support the continued growth of our sponsorship pipeline for the high profile events
• Work with the Commercial Director and colleagues to support new member acquisition and additional revenue generation opportunities
• Build relationships at various levels
• Ensure all data and insight is effectively gathered and recorded in the CRM
• Act as a champion for your portfolio of accounts with key stakeholders ensuring the members interests are well represented
• Meet agreed targets for member retention
• Meet targets for upselling products and services to the allocated portfolio
• Ensure timely payment of membership invoices for reporting to the CFO and Board of Directors
• Implement the key account strategy, engaging with key stakeholders across our members
• Gather information and insight for each of the allocated accounts into key account plans and onto the CRM.
• Build key account plans for agreed accounts to include objectives and milestones for the account.
• Ensure that account management fulfils the objectives set out in the strategy and business plan
• Ensure the on-going gathering and communication of insights from key accounts to drive a better understanding their needs.
• Produce regular and clear management reports on the main activity across accounts with an emphasis on the renewal process.
• Develop and manage internal relationships to ensure the appropriate resource is available for key account activity and all relationships are effectively managed including acting as the voice of members
• Build relationships with key third parties and stakeholders who can be influential in delivering the commercial and strategic objectives
• Work with the Commercial Director to add value to our proposition by identifying member value and delivering against it.
• Work with the Commercial Director to identify opportunities to grow the offering through either extending the current activities or considering new business opportunities.
• Support the development of new sponsorship propositions at high profile events including development, managing and closing of pipeline of opportunities.
• Contribute and be an advocate of best in class account management practice throughout the business.
• Assess workload and priorities to ensure we maintain focus on the priority objectives.
• Undertake any other duties which may reasonably be requested and are commensurate with the post.

Requirements:

• Proven expertise in an account management role ideally within financial / professional services or within a Membership Body
• Working experience of growing accounts and identifying new business opportunities (business development)
• Familiar with CRM systems and how these work
• Strong relationship building and interpersonal skills.
• A robust and up-to-date understanding of the wider financial services industry including the key issues affecting member's businesses across market issues, regulation and politics
• Strong communication and written skills.
• Previously worked in a matrix environment, with developed processes to manage own activity.

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.