Repairs Advisor

£14 - £16 per hour
East London
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Job description

Repairs Advisor

Location: East London

Salary: £14 - £16 per hour

Contract: 3 month initial temporary role

Essential experience: Must have housing repairs experience.

Morgan Hunt are working with a leading Housing organisation based in East London who are currently recruiting for a Repairs Advisor

Responsibilities

  • Act as first and main contact for repair requests received via telephone, email, letter, online etc
  • Provide caring, courteous, respectful, quality, timely and sensitive responses to all contacts
  • Support customers, taking time to properly understand wants, needs and aspirations
  • Raise repairs in line with the organisation's policies, procedures, and obligations
  • Investigate and diagnose repair matters such as condensation and unidentified leaks
  • Provide timely and accurate information for rechargeable repairs
  • Undertake all aspects of repair administration with accuracy and speed including:
  • Work with colleagues, contractors, and others to ensure that access is gained quickly as required
  • Take responsibility for maintaining and updating knowledge relevant to the repair service
  • Carry out repair surveys, analyse results and recommend improvements
  • Undertake pre- and post- inspections under the guidance of the Repairs Manager
  • Provide customer feedback to staff and contractors

Requirements

  • Worked in a similar role within a Repairs team.
  • Can understand and apply legislation, regulatory guidance and best practice
  • Has delivered excellent customer services in a highly pressurised environment
  • Excellent customer service skills
  • Ability to achieve demanding targets and standards
  • Good IT skills including MS Word, Excel and Outlook
  • Excellent attention to detail


Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.

Contact

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Sarah Dare
Senior Consultant - Business Support
Charity Team / Housing Team / Professional Services Team
London
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