Job description
Customer Services Officer
Job Description
Responsible to: Customer Services Team Leader
Hours of Work: 40 hours per week, worked on a rota basis, including evenings, weekends, and public holidays
Work Location: YMCA Surbiton
Job Purpose
Based at our receptions across the Charity, this role will quite often be the first point of contact for anyone coming to one of our centres and will be responding to a range of queries, providing information and holistic advice.
The post holder will deliver a consistent high-quality customer service, providing an excellent service experience for everyone they come into contact with.
This critical role is incredibly varied. Amongst the usual reception type duties such as providing a telephone switchboard service for the centre, sorting post, logging repairs and processing payments, this role also plays a key part in keeping the building safe.
The job holder will be a designated first aider as well as fire marshal and responsible for evacuating the building during emergencies. They will also be carrying out regular patrols, including well-being and safety checks of key areas throughout their shift.
Depending on the site the job holder may also be welcoming new residents, booking in Health and Wellbeing members, deal with complaints and reports of anti-social behaviour or just provide a listening ear to residents, service users and members of the public, reporting concerns or issues as appropriate.
To apply for this Housing & Support Assistant Night position, please apply today and we will be in touch with further details.
Important Notice: In order for you to be successful in applying for the above position you should be eligible to work in the UK or hold a relevant work visa. During the application process, you are required to:
- Give details for us to complete Reference checks;
- Provide an Enhanced DBS disclosure
- Proof of ID ( Assistance can be given should you not have any of the above documents)
We also have other Part-time, Full-time, Daily, Long- term and Permanent roles. so if you would like to be considered, please get in touch with us or Apply today
Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.
