Disrepair Complaints Officer

Up to £32800 per annum

Job description

I am currently looking for a Disrepair Complaints Officer to join our client based in Lambeth. This role is on a 12 month FTC with the opportunity for Hybrid working

Job Title - Disrepair Complaints Officer

Contract - 12 month FTC

Salary - £32,800

Location - Lambeth

Work Pattern - Hybrid

Responsibilities for Disrepair Complaints Officer

  • To assist in the Management of Legal Disrepair cases in line with the Legal Disrepair Protocol
  • Liaise with solicitors and residents in order to resolve outstanding repair /claims through to resolution
  • To liaise and assist the contractors in completing repairs to a high standard, including visiting residents at their homes.
  • Working closely with the Legal Team, Surveying and contractors to ensure effective communication and liaison arrangements are followed.
  • Ensure solicitor and resident letters are concise and comprehensive and meet the quality standards met.

Ideal candidate for Disrepair Complaints Officer

  • Knowledge of Housing Law - section 11
  • Experience and understanding of Pre-Action Protocol for Housing Conditions Claims in England
  • Experience in complaints handling in the social housing sector

Please feel free to share this vacancy with anyone you think might be tailored for this role.

If you are interested in this vacancy, please apply with an updated copy of your CV. If you have any questions, please reach out to me on

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.


Yasmin Koya
Housing Recruitment Team
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