Technical Support Analyst

£32000 - £35000 per annum
City of London
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Job description

Morgan Hunt have an opportunity for a Technical Support Analyst to join one of our Social Housing Clients on a permanent basis. This role will be a mix of flexible working and 1/2 days per week based in their central London office.

The role

  • As a Technical Support Analyst you will be required to:
  • Provide 1st/2nd line support for the organisation including prioritising service requests.
  • Esclalate issues to 3rd line when required
  • Acting as the customer facing IT contact in the team
  • Deploy, build and maintain end user hardware and software
  • Create and maintain user guides along with Technical guides for the IT Team
  • Conduct IT inductions for new members of staff
  • Completing high levels of administration on servers including Active Directory, Citrix, Exchange and Cloud portals.
  • Be the point of contact that liaises with third party organisations

Key Skills required

  • Experience in fulfilling the needs of internal and external customers
  • Experience working with service desk management applications to manage incidents, request fulfilment's and problems
  • Experience working in IT/technology driven projects.
  • Experience in hardware and software support, including hands on Thin clients, iPads, Mobile Phones, desktop phones, PCs and laptops support and administration.
  • Knowledge and administration of Windows Server stack e.g. Windows Server 2016/2019, Exchange 2016, Exchange Online, Windows 10, etc.

What you get in return

Salary of between £32,000 - £35,000 plus an excellent benefits package

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.

Contact

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Ben Tuckfield
Senior Consultant
Technology Team
London
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