People Operations Manager

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Job description

At InHealth, we want to become an employer of choice and be seen in the healthcare sector as a destination workplace. Key to that is delivering a fantastic employee experience, from start date through to offboarding.In this role, you will be responsible for the effective delivery of our people operations helpdesk, including the provision of first line manager/staff advice, management and accuracy of the data in our HRIS, policy advisory, driving process efficiencies, and performance improvements using the case management data from Jira.You will also drive a positive overall employee experience, working with InHealth managers and our highly skilled team of HR Business Partners, to escalate challenges, highlight hotspots areas for focus, support ongoing manager education and policy improvements.

What you will do in this role:
Employee Experience:
Deliver an excellent employee and manager experience, measured through KPIs and ongoing feedback, taking accountability for the provision of expert advice, guidance, and support to managers and employees (through to satisfactory resolution) including contractual, overtime, allowances, sickness, and process and policy guidance over the phone and via Jira, escalating any hotspots to the HR Business Partnering Team
Work alongside the Candidate Experience Manager in support of a seamless candidate to employee experience, supporting resourcing requirements and key projects as necessary
Manage a positive relationship between IT and HR for all HRIS, to ensure excellent employee experience on new starter and leaver processes
Act as the point of escalation and subject matter expert for iTrent, Jira, business objects and Inspire systems, suggesting areas for continuous improvement e.g. system development and automations that will enhance experiences for all stakeholders
Suggest ongoing improvements or amendments that will enhance manager and employee experience in our people policies
Own the project management, system set up and integration of TUPE or acquired employees into the systems, to ensure excellent employee experience, the appropriate rewards, benefits and terms and conditions are applied from day one

HR Operational:
Ensure that all employee lifecycle events are managed through correct documented process, adherence to service levels and in line with legislative requirements.
Ensure timely HR System data processing to support Payroll and Finance to meet KPIs and produce data analytics for the People Services report, CQC or audit purposes and statutory reporting as needed
Proactively and continuously develop/maintain iTrent, Inspire and Jira (including upgrades, data conversions, configuration, security, workflows, housekeeping and user audit process) in order to better add value and promote time-saving initiatives across InHealth for employees, managers and People Services Teams, working closely with the Payroll team in relation to iTrent
Be accoun for the accuracy of all legal correspondence sent by the People Operations team, including employment contracts, change and leaver letters, best practice and automation
Lead the annual and monthly people operations governance tasks and activities e.g. DBS renewals, Border Agency Audits
Deliver against all statutory and NHS contractual requirements for People Management e.g. HCPC competency requirements, KPI reports, Gender Pay, WRES, WDES and WMDS submissions
Monitor, audit and maintain the quality of information held in iTrent, including ensuring regular and systematic data cleansing and housekeeping within teams
Ensure all process maps and working instructions are up to date and training plans are reflective of these.
Ensure all members of the team complete training for all processes and systems
Ensure reports in business objects are fully up to date with any changes made in the iTrent system to ensure correct data sets
Have or develop extensive system administration knowledge for the HRIS system to be able to maintain

Compensation, Reward & Benefits:
Ensure that our HRIS reflects all reward, benefit, contractual terms and conditions to ensure accurate recording, automation and workflows work correctly
Manage the people operations workflows for any car/car allowance provision that is in place and any future changes that may be approved
Support the delivery and enhancements of the InHealth InJoy benefits and rewards platform, training the team to support with any queries, supporting any voucher related programmes to be delivered on time e.g. Christmas vouchers
Help us keep our staff safe through any vaccination programs required e.g. annual flu vouchersContinuous

Performance Improvements:
Using the feedback and trends in the Jira case management data, regularly update and review the 'Knowledge database' to support employee and manager self-service experience to be 24/7/365
Using manager feedback, continuously review the user experience to support the efficient delivery of the people needs of our customers
Use feedback and best practice for HR operations to recommend and implement process efficiency changes using HRIS available and implementing new systems where approved
Work with Finance Analysts to ensure that people reporting & analytics are accurate and in line with financial data reported e.g. KPI reporting
Management & ongoing development of the People Operations Quality Management System
People Operations Team Management
Manage and develop the People Operations team, supporting their learning and development on the role and as they study for CIPD Level 3 or 5Be an expert at conducting regular 1:1s, team huddles, appraisal, PDP, training needs and ongoing improvement/feedback provision using case review templates
Keep an up-to-date Training Needs Analysis for the team, updating it regularly as policies, processes, working instructions or systems change and deliver training to the team to educate on these changes
Regularly review workloads and workforce plans to support effective job and task design, system automation, setting of objectives and meeting of KPIs
You have experience of:Process mapping, 'current' and 'to be' states with multiple stakeholders; mapping these in Visio or Excel and keeping process maps up to date as things change
The setting up of transformational, best practice People Operations or Shared Services helpdesk ments
Project management for transformation of first line helpdesks, centred around key stakeholders
Managing a People Operations Team
Management of multiple complex HRIS, including data management, reporting, analytics and process improvements
Writing clear processes and working instructions based on complex issuesLeading successful projects, creating project plans, project management methodology, lessons learned and root cause analysisExcellent customer experience, with an ability to provide a customer focused approach
Communicating through a variety of mediums and articulating ideas clearly to others

What can InHealth offer you?
We offer a fantastic benefits package, which is available through a mobile-enabled rewards platform, called InJoy. This is your place to access thousands of offers and discounts on a wide range of products and services relating to: fashion, travel, eating out, technology, leisure and more!In addition to this, we also offer:

27 days annual leave (plus bank holidays)
Generous company contribution pension scheme
Private medical insurance options
Life assurance
Hybrid and flexible working opportunities
Fantastic learning and development opportunities
24/7 access to a dedicated well-being hub and an Employee Assistance Programme
Enhanced parental leave
Monthly award programme and online peer-to-peer recognition
Long service recognition, with vouchers and additional annual leave
Refer a friend bonus
Discounts on InHealth's healthcare services~
Smart tech, Cycle to Work and thousands of discounts and cashback options
Paid-for professional memberships and more!

Making sure our people are happy at work is one of our main priorities, which means giving them as many opportunities as we can to support their personal and professional growth. We also have an innovative approach to personal and professional development, helping you to be the best version of you and giving you a real career pathway.

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