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Soft Services Manager


Job description

Morgan Hunt are currently working with a Hospital based in North London, in their search for a Soft Services Manager. The role is an exciting opportunity for a FM Manager who has experience within the Public and Health Sectors.

As a soft services manager, you will manage and control of the soft service operation to the agreed specification and to the agreed performance, qualitative and financial targets within the hospital. You will be accountable for excellent service delivery within the soft services team activities and operational objectives ensuring continuous improvements are made.

Job Title: Soft Services Manager

Location: London, N19

Job Type: Temporary

Grade: Band 6

Hours: 37.5 hours, Monday - Friday, 08:00 - 16:00

Start Date: ASAP

Key Responsibilities

  • Oversee day to day running of Site Soft Services in respect of Catering, Cleaning, Domestic and Portering services
  • Evaluate ideas for additional scope of work and additional opportunities for services and recommend to the service lead as appropriate.
  • Continued improvement across all aspects of catering and cleaning services through innovation and efficiencies.
  • Manage the day to day running of the soft service.
  • To take full control and deputise in the absence of the Portering and Domestic Lead
  • Participate in and organise the recruitment of staff, induction, and training of new staff
  • To be responsible for the appraisal and development of all soft serviced staff
  • Manage and ensure the soft service team maintain proper standards of conduct at work
  • Implementation of grievance and disciplinary procedures, reporting of accidents and ensuring satisfactory working conditions.
  • To maintain accurate compliance documentation relating to salaries, wages, staff sickness, staff leave and other absences
  • Maintenance of staff records relating to departmental information necessary to operate the department effectively.

Personal Specification

  • Excellent Interpersonal skills i.e., maintaining a high profile with service users and to be approachable to all levels of Trust staff, patients and members of the general public
  • Previous facilities management experience.
  • Previous NHS experience
  • Comprehensive IT skills including Word, Excel, PowerPoint and Outlook
  • Degree level education or equivalent professional experience
  • Ability to enthuse, motivate and involve individuals and understand performance expectations, experienced people manager
  • Excellent Communicator and negotiator
  • Ability to work well under pressure and to strict deadlines
  • Experience working in a team environment
  • Able to travel and work unsocial hours
  • Happy to work in a hospital environment with a close proximity to patients
  • No facial hair, piercings or jewellery

Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.


Morgan Digance
Property & Construction Team
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