Job description
Morgan Hunt are currently working with a facilities provider based in Guildford, in their search for a senior estates manager.
Job Title: Senior Estates Manager
Location: Guildford
Salary: £60k - £75k
Start Date: ASAP
Key Responsibilities
- Recruits and onboards new team members so that all new starters have a 'best welcome'
- Clarifies priorities, plans, and goals/performance standards for their team; creates an inclusive, high performing culture where colleagues can develop and thrive
- Provides reporting on productivity and other KPIs.
- Provides coaching and performance feedback to team members
- Brings professional best practice to their roles and teams
- Spots opportunities to improve processes and practises
- Shares technical/professional skills and knowledge with interface and support from Delivery SMEs
- Oversees service delivery to internal and external customers at agreed performance levels
- Manages budgets in line with forecast (where appropriate)
- Adheres to the appropriate governance and compliance standards for professional area
- Manages internal and external customer relationships
- Responsible for agreeing ABS (Annual budget Schedule) with customers in their portfolio
- Matrix organisation - dotted line to Hard/Soft FM and Building Assurance teams plus SME support
- Managing local customer relationships to build trust and ensure deliver is in line with specific customer needs
- Regularising occupancies and managing change to occupancies including vacant space management - hand back and letting of vacant space
- Play a lead role in the management and control of all incidents. Availability to manage escalated incidents out of hours, as per the emergency preparedness and response process
- Responsible for ensuring all relevant business data is up to date, including occupancy plans, people to property, CAFM amendments
Personal Specification
- IWFM or RICS membership (or on path to membership) or equivalent qualification/experience
- Experience of line management in a busy, customer focused business
- Experience of driving improvements to enable efficiency
- Experience of delivering change
- Track record of success in professional area
- Facilities Management or Property Management background
- Planning and delivery/implementation skills
- Tracking and reporting KPIs
- Data-driven decision making
- Budget management
Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.
