Cleaning Operative

Up to £10.42 per hour

Job description

Job Role:- Cleaning Operative

Location:- YMCA Surbiton, YMCA South Ealing, YMCA Walthamstow, YMCA Harrow, East London, etc.

Salary:- £10.42 p/h

Hours of working:- Part Time

Responsible to: Cleaning Supervisor

Responsible for: N/A

Hours of Work: 12 hours per week, worked on a rota basis including evenings weekends and public holidays.

Work Location: YMCA SPG Property Portfolio, example areas are, Ealing, Walthamstow, East London, Surbiton, Wimbledon etc. You will be based in one area but will be expected to travel when required to other sites

Job Purpose

  • The Cleaning Operative is responsible for the upkeep and cleanliness of all the YMCA St. Pauls Group properties.
  • To be responsible for providing high quality cleaning service with in YMCA SPG property portfolio.
  • To be part of a highly competent and engaged team, which delivers a broad range of cleaning services. Maximise the contribution of this team and others through collaborative working and training
  • To identify risk to property and compliance and report back via correct channels and process.
  • To deliver an effective and efficient Void management process.
  • To attend relevant training to help you either; be complaint, improve own technical skills and or other appropriate training that the business recognises.
  • To be an ambassador for YMCA SPG and have our customers/residents at the heart of all decision making.

Organisation Context

YMCA St Paul's Group (SPG) is the largest YMCA in Europe and a leading provider of supported housing in London and beyond, providing a safe place to stay to about 1,200 young and vulnerable people each night. 

  • We provide housing and support to those in need of a place to call home and support them with services that empower them to build a positive future. 
  • We support children, young people and families to be safe, healthy, connected and confident. 
  • We bring people together by encouraging them to be healthy, physically and mentally. 
  • We help nurture an environment where people of all faiths and none have the opportunity to understand and express the love of God. 
  • We empower our residents, staff and users by providing them with excellent service and welcoming properties where they can thrive. 
  • We enable the Charity to respond to the future with an equipped and empowered workforce that is flexible and agile. 
  • The vision of YMCA St Paul's group is to empower young people by providing the resources and support so they can thrive. We wish to create inclusive, active and healthy communities where everyone can flourish. 

Our approach is informed by our Christian faith and we work with fellow community collaborators to see this vision realised.  Our core values underpin the way that we deliver our work and our aim is to create an inclusive culture where our staff, residents and customers feel a sense of belonging and are able to be their authentic selves. 

We welcome everyone, strive for excellence in all we do, inspire hope in others for what they might achieve and strive to grow and develop both people and places. 

Duties and Responsibilities


  • Maintain high quality housekeeping and cleaning service to meet the needs of the YMCA SPG Portfolio and its users, routinely inspecting all areas of work.
  • Ensure health and safety and hygiene standards are met.
  • Maintain and improve high standards of customer care.
  • To report on any risks, damage or breaches of licence identified.
  • Record any maintenance and H & S issues.
  • Use in house systems in housekeeping for reporting procedures for stock management, voids, health and safety, risk assessments, COSHH, complaints, maintenance needs and reporting any incidents and security concerns.
  • Ensure all legal requirements are adhered to.
  • Be part of the team cleaning reception, front of the building, stairs, offices, restaurant, chapel, ground floor toilets, departure rooms, gym changing rooms , kitchens, pods and laundry duties
  • Clean all floors (polished, tiles and carpet), skirting boards, window ledges, glass panels.
  • Dust and polish surfaces and clean windows within reach.
  • Clean all toilets and showers and changing rooms, including tissue, hand towels and soap.
  • Clean and check out departure rooms and restock short stay rooms with tea, coffee, milk and clean towels.
  • Empty all bins.
  • Work with minimum disturbance to building users, placing safety notices or informing people if likely to be any danger (wet floors, trailing cables, hazardous cleaning materials, etc.).
  • Staff the laundry and wash/dry bedding and catering laundry.
  • Ensure to log into intranet to read YMCA Policies, emails, team meeting minutes regularly.
  • Ensure bed linen is changed in accordance with service standards.
  • Clean room carpets, shampooing as necessary.
  • Clearing out any rubbish; assisting with 'bagging-up' of personal belongings; 'deep clean' as necessary.
  • Sweep and mop staircases daily.
  • Get to know residents in work area, encouraging them to engage in the life and activities of the hostel as appropriate.
  • Inform the Housekeeper, Reception staff and/or Housing Support Staff if there are any matters of concern with residents, or resident refuses access to room.
  • To ensure self and team are maintaining high level of confidentiality whilst dealing with residents information.
  • Attend all relevant training and development programmes.
  • Undertake all duties with regard to the Association's Equal Opportunities and Diversity Policy and other policies and procedures adopted by the Association.
  • Work as a member of the team and provide support as required to colleagues; participate in team meetings and training provided; wear uniform/protective clothing and staff badge as supplied by the Association.
  • To attend Housekeeping team meetings once a month.
  • To attend regular 1 to 1 and appraisals as per company standards.
  • Undertake other reasonable duties at the request of line managers.
  • To be aware of confidentiality issues and not get into situations where you may receive information that cannot be passed on.
  • Undertake all duties with regard to the Association's Equal Opportunities and Diversity Policy and other policies and procedures adopted by the Association.
  • Respect the Christian ethos of the YMCA and uphold its values.
  • Work as a member of the team and provide support as required to colleagues; participate in team meetings and training provided; wear uniform/protective clothing and staff badge as supplied by the Association.

General - All Staff

  • Able to proficiently use IT systems, including working with databases, Microsoft office, email, internet 
  • Attend all relevant training and development programmes. 
  • Attend all relevant cross departmental, and Corporate Office meetings as and when required. 
  • Undertake any other duties as requested by line manager. 

Scope and Limits of Authority

Brief description of who they should defer to, and which decisions can be made independently.I am hoping to have a quick turnaround on this, as we do not have much time. if you're interested in the opportunity, please confirm in writing that you're happy to be solely represented by Morgan Hunt in your application. I will do all I can from my end and work to secure an opportunity for you to at least discuss the project with the client in more detail.

Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.


Ravi Soni
Housing Recruitment Team
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