Job description
Fitness Instructor - Hampton Pool
Duties and Responsibilities
Service Delivery and Customer Experience
- Looking for a Level 3 Fitness Instructor who is available evenings and weekends.
- Is enthusiastic about helping others reach their fitness goals through both Personal Training and Classes.
- Can provide class cover when on shift if correctly qualified.
- Provide at all times an exceptional level of customer care to members and public alike by adhering to YMCA customer care standards and below services whether that be on site, online or on demand.
- Maintain a high presence on gym floor, interacting and assisting with members and their needs and offer advice and guidance to members in relation to new techniques and methods. Personable and present to create rapport and upselling of personal training to customers.
- Assist in or conduct prospective member tours as required. Be fully informed of sales and membership procedures, prices and terms.
- Be conversant in all the Association's software including membership software and complete gym related administration using the membership system.
- Be familiar with the aims and objectives of the lifestyle questionnaire, in order to be able to competently screen participants prior to exercise.
- Deliver and work towards at least 50% of all new monthly members complete the 5 stages of the 'Get Started' programme, adhering to the programme procedure by booking in members and following up with the members to get feedback from them.
- Administer, record, and update each member's programme as appropriate.
- Promote and support active and healthy lifestyles whilst participating in community projects and events.
- Be fully conversant in current trends in Health and Wellbeing and keep abreast of new initiatives and developments in the Health and Wellbeing sector.
- Sign post members to other services offered by the YMCA that may be relevant to their needs.
Specialist Services
- If appropriately qualified (level 3 or equivalent), to recruit and advise personal training clients outside normal working hours.
- Plan and deliver high quality gym and multi-sport sessions to local schools, colleges or children's birthday parties as appropriate qualified.
- Teach Group Exercise Classes and gym workshops (as appropriately qualified) for a range of diverse users, as set out in the YMCA Programme or at special events.
- If holding an Exercise Referral, or specialist population health qualification, work with members who have been referred under the Exercise Referral Scheme - assessing their needs, developing suitable programmes of intervention, and working with clients to reach their goals.
Facilities and Health and Safety
- Ensure equipment is maintained in good working order at all times, ensuring any faults are recorded and reported immediately.
- Ensure the timely and safe set up / down of sports equipment.
- Clean, maintain equipment, studios and rooms as per the schedule set out for the appropriate area.
- Set up equipment to meet the needs of the Health and Wellbeing programmes.
- Adhere to and maintain all policies as set out by YMCA St Paul's Group including the associations' Health and Safety Policy.
- Open up and close down the section when on the relevant shift, in accordance with the gym opening / closing procedures.
General - All Staff
- Attend all relevant training and development programmes.
- Attend all relevant cross departmental, and Association meetings as and when required.
- Undertake all duties with regard to the Association's Equal Opportunities and Diversity Policy and other policies and procedures adopted by the Association.
- Respect the Christian ethos of the YMCA and uphold its values.
- Undertake any other reasonable duties as requested by line manager.
Scope and Limits of Authority
Most procedures are set out and hence there is no expectation to make decisions outside job remit. However, many new situations will arise which Advisors have to handle, sometimes without immediate access to the Health and Wellbeing Manager/ Duty Officer.
Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.
