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Interim Head Of IT


Job description

Head Of IT Services

Hammersmith - Hybrid Working

Enhanced DBS clearance required

My client:

An established Further Education Organisation are looking for an Interim Head Of IT Services to provide leadership and management for all aspects of IT services and to deliver and develop the organisation's IT & Digital Strategy across multiple campuses whilst providing a focal point for technical recommendation and change. You will have the responsibility of line managing the IT Services support team and to ensure the availability, capacity and security of all centralised technical services.

The role:

  • To be the organsiations recognised expert in information and communication technologies to ensure the IT infrastructure is secure and at the leading edge of best practice.
  • To provide leadership & innovation in all aspects of delivery and play a lead role in producing, reviewing and delivering the College's IT & Digital Strategy.
  • To specify and coordinate the procurement of IT and communications equipment, services, and software - ensuring compliance with financial regulations and licensing requirements.
  • To assure the availability of the virtualized compute cluster, SAN, network (LAN, WAN, WLAN), firewalls, backup systems and other data centre technologies and services, including audio visual and end-user client computing.
  • To lead the IT Services team to ensure the provision of an effective IT Service Desk, 1st, 2nd and 3rd line support services for staff, students and partners as required along with the organisation's printing/copying service.
  • To maintain effective control of the IT operational budget and provide regular up-to date financial reporting and forecasting.
  • To implement an effective IT disaster recovery plan and rehearse exercises for the entire computing and communications provision.
  • To participate and engage with audit processes on matters relating to the systems, processes, control and governance of IT systems and security.
  • To manage the maintenance of all network, associated servers & hardware equipment in use as well as the telephony platform & connected systems.
  • To maintain and develop effective security incident event management and network monitoring systems and ensure business continuity planning is in place.
  • To provide leadership, inspiration and clear, stretching and measurable targets for IT Services staff through robust performance management to ensure a culture of continuous improvement and innovation which promotes excellence.
  • To lead and manage the provision of customer focused, comprehensive technical support service to all users ensuring that all staff in the IT Services team provide a responsive, high quality service to staff of the College.
  • To provide a curriculum focused service levels that ensures users are kept fully informed of job progress at all times and to monitor the efficiency and quality of the service.
  • To manage and report on progress of projects within the remit of the IT Services department.

A Successful Head Of IT Services candidate will have:

  • Experience of HPE and Microsoft Hyper-V
  • Experience of vendor engagement
  • Ideally coming from a background in Education or having an understanding of Education.
  • Extensive experience of implementing and supporting enterprise sized multi domain IT services within a large and complex organisation
  • Extensive experience of driving innovative and leading-edge improvements in core and user IT systems to deliver efficiencies and enhance customer services
  • Proven experience of evaluative reporting and production of evidence-based proposals
  • Experience of managing and leading a multidisciplinary technical team
  • Experience of managing operational and capital investment budgets
  • Relevant Microsoft certifications
  • Ability to provide the vision and leadership to motivate and inspire professional teams to deliver excellent customer service in IT which enhance the internal and external reputation of the organisation
  • Ability to produce robust and high-level reports for governors and auditors
  • Excellence communications skills
  • Outstanding people management skills

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.


Johanne Linehan
Technology Recruitment Team
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