IT Services Technican

Job description

IT Services Technician

London(Waterloo) Onsite

Permanent Opportunity

Offering £24,032 to £26,629(Incl LWA) Per Annum

My Client:

An established Further Education organisation are looking for an IT Service Desk Technician to join the team and deliver, support, secure and enhance computing, audio-visual and reprographic services that improve the effectiveness of learning, teaching and assessment and College events.

Your Responsibilities:

• To ensure computing, audio-visual and reprographic resources, including those available in general classrooms and specialist teaching and performance spaces, are well maintained and supported.
• To administer the resource booking system and to maintain effective communication within the team to ensure that agreed booking requirements are met.
• To install, maintain and support computing and audio-visual resources in classrooms, studios and performance spaces, co-ordinating desktop computing and network resources and working with external suppliers as required.
• To administer, support and promote the ClickView and Microsoft Streams online video environments including content libraries, channels and groups
• To install, configure and maintain the digital signage system including display screens, set back boxes, software and content, working with external suppliers as required.
• To install, configure and maintain the web conferencing, streaming media and screen sharing systems, including WebEx, Teams and Click Share
• To provide an outstanding, customer focused technical support service with timely feedback to users, adhering to Service Level Agreements and ensuring that accurate records of incidents and service requests are maintained.
• To respond efficiently to incidents and requests for service received via telephone, e-mail or in person, and to maintain meaningful records on the IT Service Desk.
• To diagnose and resolve faults according to agreed service levels and priorities, invoking external maintenance as required.
• To provide timely feedback to users on the progress of outstanding incidents and service requests, and to communicate effectively.
• To proactively monitor the performance and capacity of digital media, audio-visual and reprographics resources, and to recommend or organise remedial action.
• To work flexibly and assist with desktop and network support where required.
• To provide relevant and accessible technical guidance and training for staff
• To develop online video content to support the use of IT services, co-ordinating with other colleagues and 3^rd parties as required.
• To produce and maintain technical guidance for all users of College IT services, including help sheets, user guides and knowledgebase articles.
• To provide staff inductions and guidance on use of supported IT resources, either individually or in small groups.

Essential Criteria:

• At least two years' experience in a similar role a significant part of which should involve working with a service desk.
• Experience of the setup, maintenance and support of digital cameras, audio recorders, and signage systems.
• Experience of administering and supporting Adobe Creative Cloud software.
• Experience of installing, configuring, maintaining and supporting a range of computer hardware and software.
• Experience of working with 3rd parties to deploy, configure, support and maintain computing and audio-visual services.
• Microsoft Windows 10 and Microsoft Office 2016/365 certification or equivalent knowledge and experience.
• Apple Mac OS X certification or equivalent knowledge and experience, preferably server and desktop
• Well-developed trouble-shooting skills, able to understand and make use of diagnostic and support tools.
• Excellent working knowledge of audio-visual resources including data projectors, cameras, interactive whiteboards.
• Proven ability to work effectively under pressure and a systematic approach to a range of priorities.
• Excellent inter-personal skills, able to work effectively with staff at all levels and develop good working relationship with staff, students and external clients
• This role is exempt from the Rehabilitation of Offenders Act (1974) and is subject to an enhanced DBS check and barred list check.

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.