Application Support Consultant

£350 - £400 per day
London
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Job description

Application Support Consultant

6 Months contract

£350-£400 (Negotiable)

Remote

Client:

My client is a Data Centre organisation who provide Data to their clients to help them make future decisions for their Business. They are looking for Application Support Consultant to be responsible for providing analytical and dedicated customer support on the software application.

Your Role:

  • Obtain and demonstrate a deep and extensive technical understanding of the cloud application, system and processes, both front and back end.
  • Obtain and demonstrate an understanding of how customers use and value the application, including an appreciation of differences in use between customers allowing you to resolve customer problems with an understanding of how they use the application.
  • Act as support and a point of escalation for customers and colleagues in the support team.
  • Understand customer requirements and proactively find solutions to resolve assigned support calls. Engage and follow up with the customer to ensure they are informed as you take the case all the way through to resolution.
  • Provide analytical and dedicated support on the software application, understanding workflow logic and initiating template construction as required.
  • Write/update user and system documentation including the development of standard operating procedures for frequent issues.

What you need to succeed in the role:

  • Experience as an Application Support
  • Extensive experience working with systems and providing customers with systems support
  • Experience in 3rd line application and system support
  • Advanced Excel/Office 365 knowledge
  • Extensive experience in manipulation of dirty/incomplete datasets using standard tools e.g. Excel, OpenRefine
  • Knowledge of the application lifecycle and the ability to identify and recommend service improvements
  • Experience with Microsoft BI (reporting) & SQL (scripting)
  • Exposure to Linux

What you get in return:

£350 - £400 Per Day (Negotiable)

What you need to do next:

If you are interested in this role, please apply by forwarding an updated copy of your CV.


Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.

Contact

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Hassan Abdullah
Business Manager
Technology Team
London
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