Application Support Engineer

£325 - £400 per day Inside IR35
Reading
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Job description

Application Support Engineer

£325-400 Inside IR35

6 Months Contract

Client:

My client is a Local Government organisation who are looking for an Application Support Engineer to support organisational change as they move from legacy file services to SharePoint and other Microsoft products.

Your Role:

  • Resolve second-line application support issues
  • Identify recurring and/or related patterns of incident/request and take appropriate action to mitigate
  • Where required, developing SQL and writing of SQL reports
  • Ensure that recurring incidents with no known underlying root cause have appropriate problem records created for fix
  • Ensure that the right tooling and access to technical information
  • Maintain understanding of business criticality and key business stakeholders
  • Escalates service issues up service management chain
  • Allocate support issues to other resolver group queues
  • Support users during the deployment of new applications and changes

What you need to be successful:

  • Minimum of three years' previous experience of working in an ICT application support environment
  • Substantial technical experience of Relational Database Management Systems, including Oracle and Microsoft SQL Server
  • Work in a busy ICT team ideally using CRM for incident and service request management.
  • Application support including the resolution of complex support issues in a complex legacy environment
  • Experience of supporting Housing and/or Education systems would be desirable
  • Infrastructure engineering sufficient to provide the understanding needed to resolve issues and identify risks relating to the integration of applications and infrastructure
  • Support technical issues raised by Business Partners or other external technical stakeholders
  • Working with suppliers and other technical resources in managing escalated issues.
  • Working in a project management environment.

What you get in return:

  • £325-400 Inside IR35

What you need to do next?

  • Apply with your most up to date CV.


Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.

Contact

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Luke Collado
Associate Consultant
Technology Recruitment Team
London
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