Interim Implementation Manager

Job description

Interim Implementation Manager

12 Months Contract

Nationwide

£400 - £500 Inside IR35

My client:

My client are an emergency services organisation looking for an Interim Implementation Manager to join their team and set up and maintain quality and direction within the Ambulance Radio Programme projects. This is an essential role, with responsibility for managing the successful implementation and hand-over to lifetime management.

Your role:

• Be the service wide specialist for one or more of the capacity management, availability management, quality management, configuration management, change management, risk and issue management.
• Support Change and Release activity, through review and assurance of Supplier processes, plans and deliverables.
• Support service improvement activity, own the improvement to KPI's
• Build strong relationships with Police and Fire Service, as well as other users of the Airwave service and potential users of the new ESN network
• Support the development and adherence to supplier policy.
• Represent the programme on various working groups, user groups, and other groups as required and appropriate.
• The role requires well developed communications and relationship management skills. The post holder will be required to maintain relationships with a range of suppliers, ambulance trusts, the wider NHS and other emergency services.
• Be responsible the implementation of service developments such as the Continual Service Improvement Plan within the Trust they are assigned to.
• Be responsible for the line management of project managers, training staff and testing resource for the MDVS and CRS programmes to undertake appraisals and the setting of objectives for staff that report to him/her as part of their CPD.
• Intense concentration will be required on a wide variety of complex issues throughout the day and to achieve accuracy regarding all planning and performance matters
• Analyse how the Contractor is performing in delivering agreed service levels on a continuing basis, identifying trends and requiring remedial action where necessary

What you need to be successful:

Essential criteria:

• Degree or 10 years relevant work experience
• 5 years structured project management methodology e.g. PRINCE practitioner and experience
• Experience of successfully implementing an IT/Service/Change Management roll-out across a diverse public sector organisation
• Hands on experience in the development of guidance and planning documentation which has subsequently successfully aided the roll-out of business and IT change
• Experience of developing robust implementation plans
• Experience of delivering complex IT/Service/Change Management projects either in the public sector or as a supplier to the public sector
• Management experience involving multi-disciplinary teams
• Experience in quality/risk management and Supplier Management
• Experience of working collaboratively with internal and external agencies
• Experience of working at Senior Level within the NHS, preferably in an ambulance service environment
• Management Experience of producing assessments for senior management
• Track record of successfully prioritising simultaneous activities within time scale and budget
• Experience of managing projects with a large cross functional programme and the ability to manage complex interfaces
• Line Management responsibility in a similar role
• Experience and knowledge of budgetary management
• Knowledge of Healthcare Processes and Systems as they apply within the NHS
• Knowledge of radio communications practices and principles
• Strong Team Leader and interpersonal skills & able to develop and maintain effective and credible relationships with business leaders and supplier management
• Experience of working with Ambulance trusts at a senior level
• Full driving licence
• Building Customer Service - able to provide Customers/Stakeholders with a positive experience of the service delivered.

Desirable criteria:

• ISEB Foundation Certificate in Service Management
• Membership of professional bodies such as itSMF, BCS
• Formal qualification in Service Continuity Management
• Significant experience of working within a large scale service management structure
• Knowledge of TETRA principles
• Knowledge of OGC Supplier Management
• Knowledge of Service Management Toolsets

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.