IT Service Desk Manager

Job description

IT Service Desk Manager

3-6 Months Contract

(Temp to Perm)

London

£250-£300 Per Day (Inside IR35)

Client:

My client is a leading Charity based in Central London. They are looking for a Service Desk Manager to come an join their IT Team and lead the Service Desk Department which consists of 3 IT Support Analyst and one Senior Analyst.

Your Role:

You will be responsible for all the operational aspects of IT including service desk, desktop support, network, telecommunications and server infrastructure; the development, implementation, integration and support of applications; and delivering IT projects and change. You will be managing the IT Service Desk which provides front line Incident and Request Management across all IT services. Your team will be responsible for ensuring that all incidents and service requests are handled effectively across all channels within agreed Service Levels to deliver customer satisfaction. You as the Service Desk Manager is responsible for developing and implementing the strategy, standards and procedures within which the Service Desk and other related Service Desks will operate.

What you will need for the role:

• You will have the ability to build a cohesive team and to manage people effectively. This includes the ability to coach and develop the team.
• You will have experience of understanding of the strategic vision for the service desk and the ability to set the long-term direction of the team.
• An ability to balance and plan the short-term actions of the team.
• Knowledge and understanding of best practices for service management.
• Strong communication skills, including the ability to be influential and persuasive with stakeholders.
• An ability to market and promote the service desk and to advocate for necessary resources, support, and appreciation for the service desk.
• The ability to think critically about systems and to make adjustments consistently as needed.
• The ability to manage time effectively while setting the tone of the team through modeling and leadership.
• Charity experience will be an advantage.

What you will get in return:

£250-£300 Per Day (Temp to Perm)

What you need to do next:

Apply by forwarding your most updated CV.

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.