Customer Service Advisor - Housing

£12 - £13 per hour
South West London
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Job description

Customer Service Advisor

Location: South-West London - Currently home working but could be back to the office

Salary: £12 - £13 per hour

Contract: Temporary

Essential experience: Must have Housing Customer Service experience.

Morgan Hunt are working with a leading Housing organisation based in South West London who are currently recruiting for a Customer Service Advisor

Responsibilities

  • Working in a high-volume customer hub and provide effective first line contact and resolution services across a range of customer contact points.
  • Provide front line Customer Service via email, live chat, digital media, phone and visitors into reception.
  • Be the first point of contact for all Housing Management enquiries via the call centre
  • Provide frontline customer service for income and tenancy related issues, ASB, repairs, and other housing related enquiries
  • Carry out a range of administrative duties that are relevant and appropriate to your role including data entry, scanning, preparing and franking of post.
  • Respond to all enquiries from tenants politely, efficiently and accurately
  • Update resident's details onto in house systems
  • Maintain KPI

Candidate Specification:

  • Experience working within Housing
  • Immediately available to start
  • Previous experience working within a Housing Contact Centre/ Call Centre
  • Previous experience of providing excellent customer service
  • Effective communication skills, both verbal and written
  • Ability to manage a high workload effectively

Key Skills

  • Team player
  • Ability to work well under pressure
  • Ability to identify residents needs
  • Excellent customer service skills
  • Excellent telephone manner

Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.

Contact

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Sarah Dare
Senior Consultant - Business Support
Charity Team / Housing Team / Professional Services Team
London
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