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Member Services Advisor

£18913 - £18914 per annum
Kingston upon Thames
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Job description


Our client is on the look out for a organised, professional individual with an interest in customer service and a passion for helping others. If you feel as though this is the role for you please get in contact to apply.

Duties included below:

  • Welcome people arriving at the, centre (reception) giving advice and answering enquiries about the programmes and services on offer.
  • Ensure all customer enquiries are followed up (whether they are face to face, by telephone, letter, e-mail or website) and tracking/follow up procedures are implemented.
  • Assist the team in the provision of excellent customer care which meets the needs of every current and prospective user.
  • Explore all means of attracting new prospects by organising membership drives such as: open days, member referrals, corporate sales, communication with former members, and internal and external promotions.
  • Promote the gym and group exercise classes through use of social media and sales promotions and contribute to the marketing plan
  • Create sales leads through outreach such as, distributing leaflets, conducting sales calls, developing community links and relationship marketing with other businesses and partners.
  • Be responsible for the effective and accessible distribution, display and presentation of promotional material within the centre.
  • Complete manual and computerised records relating to membership and bookings of facilities.

You will need to make sure all existing members are satisfied with their membership and level of service at all times. A proactive approach is needed to retain members by contacting current members at strategic points of the Customer Journey.

This role is for 32 hours per week based in the Kingston upon Thames area. Please get in contact to apply.

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.


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