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Night Support Worker

Up to £11 per hour
Find out more about this organisation on their careers site

Job description

We have a current opportunity for a Night Support Worker on a temporary basis. The position will be based in Surbiton. For further information about this position please apply.

Work as part of a team providing care, support and security to people with a variety of support needs. This includes people from a range of ages and backgrounds who may suffer from issues relating to their mental health, family breakdown and alcohol/drug abuse.

Provide front of house and reception services; a warm welcome; ensure the security of the building as well as the safety of the residents is maintained. Deal with and advise homeless people who may present themselves at the hostel out of hours.

The Night Support staff are part of the wider Accommodation department and work closely with the Housing and Support team providing overnight support to residents and short stay guests. At present two staff are on duty. And backed up by an on-call Duty Director. The Night Support Worker works to provide a consistent service from day and night staff in the Housing and Support staff team. The Accommodation Department is committed to helping people move from dependence to independence

Duties and Responsibilities

Resident Support

  • Welcome everyone arriving at the centre
  • Provide general support and advice to residents through the provision of a 'listening ear' service; provide all residents with a support service, particularly for those who are not able to meet with their Support Broker during the day.
  • Manage and de-escalate challenging situations and behaviour from residents and visitors; discourage residents and visitors from congregating around entrance to the building.
  • Regularly visit the Resident Lounge during opening hours, and be available to interact socially with the residents as required.
  • Take a day to day role in the management of residents over issues such as behaviour, rent/personal contribution payments/arrears, and social interaction; ensuring consistency of approach by the Housing and Support Team and adherence to the Licence Agreement and Residents' Rights and Responsibilities.
  • Deal with persons presenting as homeless, liaising with Out of Hours Social Services.
  • Visit the move-on houses to deal with any emergencies which may arise.
  • Keep written records of all significant contact with residents during the night;
  • Ensure that handover on Pyramid up to date with information that the team will need to be informed about.
  • Accurately record all incidents and complete Incident Report on Smart sheet or inform the Housing team and your line manager.
  • Maintain records so that required reports can be produced for management information and other agencies as required.

Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.

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