Job description
Morgan Hunt are working with a leading UK based organisation who have a current opportunity for an Operations Administrator.This role is on a temporary basis for a 6 month contract. The position will be based in Glasgow with the opportunity to work remotely for the majority of the time. Mon-Fri working hours (full time).
The company plays a key role as the administrator of a government led scheme. This includes the assessment of a large volume of applications to verify eligibility, authorising payments to participants, and handling enquiries from current and potential participants. The purpose of this role is to contribute to the operational performance in relation to large volumes of applications under this scheme.
Responsibilities
- Contributing towards the administration of the Scheme and achievement of key performance indicators, including making recommendations for application, and voucher approval.
- Providing responses to queries from current and potential participants in a clear and logical manner.
- Ensuring that checks made to register calculations enable accurate payment information to be provided within agreed timescales.
Outputs
- Answer queries from current and potential participants (e.g. on eligibility).
- Ensure applications for accreditation are accurately assessed against the scheme eligibility criteria within set timeframes.
- Review information provided from applicants.
- Deliver targeted number of cases as agreed with your Manager.
- Provide support on related issues across the team on an ad-hoc basis.
Essential Skills:
- Experience of working in a customer-focused environment.
- Proven ability to deliver operational processes.
- Excellent written and verbal communication skills.
- Strong numerical and data analysis skills alongside IT literacy (including Microsoft Office)
Details:
- 6 months
- 1 day per week in the office in Glasgow/ Hybrid Working
- £12 an hour
Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.
