Job description
We have a current opportunity for a Repairs/Customer Service Assistant on a temporary basis. The position will be based in Edinburghand will be for around 8 - 12 weeks. Hybrid working is available however the minimum requirement for office days are 3 every week.
The main duties of the role are:
- Responsible for responding to incoming enquiries and correspondence/calls from customers, staff and external organisations.
- Discussing repair requirements and generating work orders to instruct the most appropriate contractors to carry out necessary repairs, ensuring accurate budget codes are allocated to each instruction.
- Administration of processes relating to invoices for work carried out, including authorisation of works orders and invoices up to the value of £1000.
- Process incoming Tenant Satisfaction information & uploading these onto databases
- IT and paper filing, photocopying, generating letters, and mail merges as required.
The skills required for the post are:
- Excellent verbal and written communication skills and the ability to convey information simply and clearly
- Strong organisational and administrative skills, ability to prioritise
- Problem solving skills and the ability to meet deadlines
- Ability to deliver excellent levels of customer service at all times
Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.
