Complaints Administrator

£20000 - £24000 per annum
Perth & Kinross
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Job description

Morgan Hunt are partnering exclusively with a fantastic employer based in Perthshire to recruit for a permanent Complaints Administrator.

The office is based in equal distance from Dundee and Perth.

This permanent role offers a competitive salary of up to £24,000 DOE and Monday to Friday working hours, there will also be the added benefit of hybrid working with a mixture of both home and office based.

You will be based within the Complaints Team which is a critical area at the heart of the business. Members of the team are passionate about what they do and to join them you need to be too! Your main duties will include:

  • Recording complaints on internal database
  • Investigate and resolve complaints
  • Identifying causes, trends and impacts of complaints
  • Deliver fair and consistent outcomes

To be considered for this position you must be someone with confidence and initiative as well as the maturity required to take responsibility and make decisions and be confident of your own abilities and potential. You will also:

  • Have experience of complaints handling
  • Possess excellent communication skills both verbal and written
  • Be approachable and empathetic
  • Have attention to detail when resolving complex queries
  • Work well to timescales and in demanding environments

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.

Contact

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Angela Smith
Senior Manager
Finance Team
Glasgow
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