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Job description
This role will involve working with the existing IT Service Desk team of five and help to support Faculty employees and Members with account issues, printing support, Wi-Fi issues, web conferencing, laptop/desktop and mobile telephony issues. Working primarily in a Windows ment, however, the IT team also support BYOD Apple Mac. This role will be fully supported with one to one training from the Systems and Support Engineer (Service Desk Team Leader) and the Head of IT to develop your interpersonal skills as well as your technical knowledge.
The successful candidate should be a logical thinker with great problem solving skills with some basic IT skills such as using Microsoft 365 and Teams. You will be a good communicator both written and verbally and always display a customer first attitude. The successful candidate will show a commitment to the apprenticeship opportunity with the aim to progress to a role within the IT team after completion of the apprenticeship.
You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT Systems & Networking Level 3 Apprenticeship in partnership with QA Apprenticeships.