Operations Manager (FM)

£36000 - £40000 per annum
Livingston
< JOB LISTING
APPLY NOW QUICK-APPLY APPLY WITH LINKEDIN
SAVE SHARE

Job description

Morgan Hunt has been engaged by a facility management and workplace solutions provider to recruit an Operations Manager based in the East.

Purpose

To demonstrate excellent customer service, manage and support the help desk. Manage the customer service and technical teams as per the delivery model.

This opportunity will require the successful individual to provide strategic leadership with a focus on driving customer service throughout its functions and facilities activity. This is an excellent opportunity for a person with a pragmatic and methodical approach to problem-solving, whilst demonstrating a clear operational activity and delivery timescales.

Duties and responsibilities (includes but not exclusive to)

  • You will be responsible for managing facilities services to ensure effective customer-focused activity is delivered against agreed targets and budget.
  • A good understanding of multi-site FM service provision.
  • You will liaise with various stakeholders across the sites to ensure services and facilities are being delivered to the highest standards,
  • Oversee and manage FM contractors to ensure SLA's are delivered against robust KPI's.
  • Ensure that staffing levels are appropriate, leading and managing the team to prioritise effectively.
  • Ensure services provided by external contractors are managed and monitored effectively.
  • The post holder is required to carry out his/her role in accordance with the organisation values, standards and behaviours, in a professional, compassionate, respectful and safe way.

Knowledge, Qualifications:

  • A good understanding of multi-site FM service provision.
  • Technical knowledge of facilities management and operational support functions
  • Strong working knowledge of workplace health and safety legislation
  • Passionate about customer service and consistently delivering excellence.
  • Should be proficient in Microsoft packages such as outlook and excel.

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.

Contact

detail-client-image
Roddy McCallum
Head of Estates & Facilities Management
Property & Construction Team
Glasgow
APPLY NOW QUICK-APPLY APPLY WITH LINKEDIN
SAVE SHARE
Get notifications for similar jobs