2nd/ 3rd Line Support

£40000 - £45000 per annum
Edinburgh
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Job description

Morgan Hunt is working with one of Scotland's top organisations, and a market leader in their field to recruit a senior Helpdesk Engineer on a permanent basis.

To be eligible for this position you will have:

  • Strong experience as a 2nd Line/ 3rd Line Support Engineer
  • Experience of M365
  • Excellent communication skills
  • Ability to explain technical issues to non-technical members of staff
  • Strong understanding of Windows/MS Office/Mac OS
  • Experience troubleshooting hardware and software issues


Desirable Technologies

  • Intune
  • Autopilot
  • Dell or Lenovo Laptops
  • Metallic

The role itself:

  • Provide support for the internal IT environment
  • Perform preventative maintenance and troubleshooting
  • Management of tickets and service requests
  • Keep up to date with new emerging technologies
  • Lend a hand to bigger projects when needed
  • Respond to day-to-day queries related to system issues, performance, user requests/queries, web and email services via telephone, email ticketing platform
  • Maintain support tickets correctly and keep the client updated with progress every day
  • Install and support hardware components including laptops, monitors, and mobile devices
  • Take responsibility for the ensuring the clients Asset Management inventory is accurate and Starters, Leavers, Change process is followed
  • Communicate with different teams and third parties when necessary to resolve queries

Role Details:

  • £38,000- 45,000
  • Hybrid Working from their prestigious Edinburgh office
  • 1-2 days per week in the office

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.

Contact

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Fraser Young
Senior IT Business Director
Technology Recruitment Team
Glasgow
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